Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 72 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) chatting on the phone (d) a clear price board
2. 2.🔍 Which is the odd one out? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) greeting with a smile
3. 3.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
5. 5.True or false: “listening to complaints” is good customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a clear price board (d) hiding the prices
7. 7.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) sorry for a long wait (d) arguing with a buyer
8. 8.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) clean, covered food (d) ignoring a customer
9. 9.Which of these is poor customer service? (a) counting change wrongly (b) saying thank you (c) listening to complaints (d) a clear price board
10. 10.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) a sticky, messy table (d) a tidy stall table
11. 11.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
12. 12.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
13. 13.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
14. 14.True or false: “clean, covered food” is poor customer service. (a) False (b) True
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.Which of these is good customer service? (a) listening to complaints (b) dirty hands with food (c) rude replies (d) counting change wrongly
18. 18.True or false: “rude replies” is good customer service. (a) True (b) False
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) tell them to go (c) argue (d) ignore it
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) serving friends first (c) greeting with a smile (d) listening to complaints
22. 22.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) saying thank you (d) dirty hands with food
23. 23.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) chatting on the phone (d) sorry for a long wait
24. 24.True or false: “chatting on the phone” is good customer service. (a) True (b) False
25. 25.True or false: “greeting with a smile” is good customer service. (a) True (b) False
26. 26.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
27. 27.Which of these is poor customer service? (a) a sticky, messy table (b) giving correct change (c) saying thank you (d) clean, covered food
28. 28.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) rude replies (d) sorry for a long wait
29. 29.True or false: “listening to complaints” is poor customer service. (a) False (b) True
30. 30.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
31. 31.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
32. 32.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
33. 33.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) a tidy stall table
36. 36.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) rude replies (d) listening to complaints
37. 37.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
38. 38.True or false: “hiding the prices” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) dirty hands with food (d) chatting on the phone
40. 40.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) rude replies

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