Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 711 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) giving correct change (b) dirty hands with food (c) hiding the prices (d) rude replies
2. 2.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
3. 3.🔍 Which is the odd one out? (a) a sticky, messy table (b) a tidy stall table (c) sorry for a long wait (d) giving correct change
4. 4.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) saying thank you (d) listening to complaints
5. 5.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
6. 6.Which of these is poor customer service? (a) counting change wrongly (b) listening to complaints (c) a clear price board (d) a tidy stall table
7. 7.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
8. 8.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
9. 9.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) chatting on the phone (c) rude replies (d) arguing with a buyer
11. 11.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) serving friends first (d) listening to complaints
12. 12.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
13. 13.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) clean, covered food
15. 15.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) dirty hands with food (d) fixing mistakes quickly
16. 16.Which of these is poor customer service? (a) clean, covered food (b) rude replies (c) a clear price board (d) sorry for a long wait
17. 17.Which of these is poor customer service? (a) a tidy stall table (b) ignoring a customer (c) saying thank you (d) fixing mistakes quickly
18. 18.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
19. 19.True or false: “giving correct change” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
21. 21.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
22. 22.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
23. 23.True or false: “dirty hands with food” is good customer service. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) serving friends first (d) a clear price board
25. 25.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) chatting on the phone (d) a clear price board
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
28. 28.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
29. 29.Which of these is good customer service? (a) dirty hands with food (b) a sticky, messy table (c) saying thank you (d) rude replies
30. 30.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) counting change wrongly (d) sorry for a long wait
32. 32.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) chatting on the phone (d) arguing with a buyer
33. 33.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) saying thank you (d) greeting with a smile
35. 35.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) ignoring a customer (d) greeting with a smile
36. 36.True or false: “saying thank you” is good customer service. (a) True (b) False
37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
38. 38.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
39. 39.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) a sticky, messy table (d) fixing mistakes quickly
40. 40.True or false: “clean, covered food” is good customer service. (a) False (b) True

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