Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 712 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) a sticky, messy table (d) arguing with a buyer
2. 2.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) a tidy stall table (d) giving correct change
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) serving friends first (c) clean, covered food (d) arguing with a buyer
4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
5. 5.True or false: “rude replies” is poor customer service. (a) True (b) False
6. 6.True or false: “serving friends first” is poor customer service. (a) False (b) True
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
9. 9.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
10. 10.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
12. 12.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
13. 13.True or false: “giving correct change” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) fixing mistakes quickly (d) chatting on the phone
15. 15.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
17. 17.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
18. 18.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) clean, covered food (d) rude replies
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) a sticky, messy table (d) chatting on the phone
21. 21.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
22. 22.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
24. 24.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) serving friends first (d) giving correct change
25. 25.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
26. 26.True or false: “dirty hands with food” is good customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) rude replies (d) counting change wrongly
28. 28.Which of these is poor customer service? (a) sorry for a long wait (b) listening to complaints (c) giving correct change (d) counting change wrongly
29. 29.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
30. 30.True or false: “greeting with a smile” is good customer service. (a) True (b) False
31. 31.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
32. 32.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) dirty hands with food (d) clean, covered food
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) fixing mistakes quickly (d) rude replies
34. 34.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
35. 35.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) saying thank you (d) chatting on the phone
36. 36.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
37. 37.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
38. 38.True or false: “clean, covered food” is poor customer service. (a) False (b) True
39. 39.True or false: “hiding the prices” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) arguing with a buyer (d) greeting with a smile

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