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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 713 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) saying thank you (c) clean, covered food (d) greeting with a smile
  2. 2.🔍 Which is the odd one out? (a) rude replies (b) giving correct change (c) hiding the prices (d) chatting on the phone
  3. 3.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) hiding the prices (d) a tidy stall table
  4. 4.True or false: “giving correct change” is poor customer service. (a) False (b) True
  5. 5.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  6. 6.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  7. 7.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  8. 8.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  9. 9.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) giving correct change (d) arguing with a buyer
  10. 10.🔍 Which is the odd one out? (a) arguing with a buyer (b) a clear price board (c) giving correct change (d) listening to complaints
  11. 11.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  12. 12.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  13. 13.True or false: “saying thank you” is good customer service. (a) False (b) True
  14. 14.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
  15. 15.True or false: “a clear price board” is good customer service. (a) False (b) True
  16. 16.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) arguing with a buyer (d) clean, covered food
  17. 17.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) a clear price board (d) dirty hands with food
  18. 18.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
  19. 19.True or false: “serving friends first” is poor customer service. (a) True (b) False
  20. 20.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
  21. 21.Which of these is poor customer service? (a) saying thank you (b) hiding the prices (c) fixing mistakes quickly (d) giving correct change
  22. 22.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  23. 23.True or false: “counting change wrongly” is good customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  25. 25.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  26. 26.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  27. 27.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) fixing mistakes quickly (d) a sticky, messy table
  28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
  29. 29.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  30. 30.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) saying thank you (d) hiding the prices
  31. 31.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) sorry for a long wait (d) a tidy stall table
  32. 32.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) greeting with a smile (d) a sticky, messy table
  33. 33.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  34. 34.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
  35. 35.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  36. 36.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) serving friends first (d) giving correct change
  37. 37.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) ignoring a customer (d) listening to complaints
  38. 38.True or false: “a clear price board” is poor customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  40. 40.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) chatting on the phone (d) greeting with a smile

Answer key

  1. counting change wrongly
  2. giving correct change
  3. a tidy stall table
  4. False
  5. poor service
  6. False
  7. True
  8. False
  9. giving correct change
  10. arguing with a buyer
  11. buyers come back
  12. True
  13. True
  14. poor service
  15. True
  16. clean, covered food
  17. a clear price board
  18. True
  19. True
  20. say sorry, add sugar
  21. hiding the prices
  22. good service
  23. False
  24. good service
  25. good service
  26. False
  27. a sticky, messy table
  28. good service
  29. False
  30. hiding the prices
  31. rude replies
  32. a sticky, messy table
  33. good service
  34. clean, covered food
  35. poor service
  36. serving friends first
  37. listening to complaints
  38. False
  39. poor service
  40. chatting on the phone

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