Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 714 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is good customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
3. 3.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
4. 4.Which of these is good customer service? (a) counting change wrongly (b) rude replies (c) giving correct change (d) hiding the prices
5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
6. 6.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) serving friends first (c) listening to complaints (d) a tidy stall table
8. 8.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) dirty hands with food (c) counting change wrongly (d) hiding the prices
10. 10.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
11. 11.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) a sticky, messy table (d) listening to complaints
12. 12.True or false: “greeting with a smile” is good customer service. (a) False (b) True
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) close the stall (d) blame the buyer
14. 14.Which of these is poor customer service? (a) listening to complaints (b) a sticky, messy table (c) a tidy stall table (d) sorry for a long wait
15. 15.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) laugh at them (d) argue with them
16. 16.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) clean, covered food (c) dirty hands with food (d) arguing with a buyer
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
20. 20.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) giving correct change (d) arguing with a buyer
22. 22.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) fixing mistakes quickly (d) dirty hands with food
23. 23.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) rude replies (d) a tidy stall table
24. 24.True or false: “dirty hands with food” is good customer service. (a) True (b) False
25. 25.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) tell them to go (d) argue
26. 26.True or false: “a clear price board” is good customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) giving correct change (c) counting change wrongly (d) serving friends first
28. 28.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
29. 29.True or false: “serving friends first” is good customer service. (a) False (b) True
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
32. 32.True or false: “a clear price board” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) greeting with a smile (d) saying thank you
34. 34.Which of these is good customer service? (a) greeting with a smile (b) dirty hands with food (c) a sticky, messy table (d) counting change wrongly
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) listening to complaints (d) serving friends first
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) ignoring a customer (d) clean, covered food
39. 39.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
40. 40.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) a clear price board (d) ignoring a customer

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