Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 715 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) a clear price board (c) ignoring a customer (d) arguing with a buyer
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) saying thank you (d) dirty hands with food
4. 4.True or false: “saying thank you” is good customer service. (a) True (b) False
5. 5.Which of these is good customer service? (a) a sticky, messy table (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
7. 7.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
8. 8.True or false: “clean, covered food” is good customer service. (a) True (b) False
9. 9.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) rude replies
10. 10.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) a tidy stall table (d) hiding the prices
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) clean, covered food (d) fixing mistakes quickly
12. 12.True or false: “ignoring a customer” is good customer service. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) saying thank you (d) hiding the prices
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) counting change wrongly
15. 15.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
16. 16.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) rude replies (d) giving correct change
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) chatting on the phone (c) dirty hands with food (d) listening to complaints
18. 18.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) sorry for a long wait (c) ignoring a customer (d) fixing mistakes quickly
20. 20.🔍 Which is the odd one out? (a) giving correct change (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
21. 21.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) serve them in turn (d) make them leave
22. 22.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) a tidy stall table (d) ignoring a customer
23. 23.Which of these is poor customer service? (a) saying thank you (b) a clear price board (c) fixing mistakes quickly (d) ignoring a customer
24. 24.True or false: “serving friends first” is poor customer service. (a) False (b) True
25. 25.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
26. 26.True or false: “listening to complaints” is poor customer service. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) giving correct change (d) hiding the prices
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) sorry for a long wait (d) serving friends first
29. 29.True or false: “rude replies” is good customer service. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) chatting on the phone (d) serving friends first
31. 31.🔍 Which is the odd one out? (a) hiding the prices (b) serving friends first (c) a clear price board (d) ignoring a customer
32. 32.Which of these is poor customer service? (a) a tidy stall table (b) dirty hands with food (c) fixing mistakes quickly (d) a clear price board
33. 33.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
34. 34.True or false: “hiding the prices” is poor customer service. (a) False (b) True
35. 35.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
38. 38.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
39. 39.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
40. 40.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service

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