Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 716 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) sorry for a long wait (d) counting change wrongly
2. 2.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) chatting on the phone (d) saying thank you
3. 3.Which of these is good customer service? (a) greeting with a smile (b) counting change wrongly (c) ignoring a customer (d) chatting on the phone
4. 4.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) fixing mistakes quickly (d) hiding the prices
7. 7.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) serving friends first (d) giving correct change
9. 9.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
10. 10.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) clean, covered food (d) ignoring a customer
12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) serving friends first (d) counting change wrongly
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
14. 14.Which of these is poor customer service? (a) sorry for a long wait (b) clean, covered food (c) giving correct change (d) serving friends first
15. 15.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) arguing with a buyer (d) counting change wrongly
16. 16.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
17. 17.True or false: “serving friends first” is poor customer service. (a) False (b) True
18. 18.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
19. 19.True or false: “chatting on the phone” is good customer service. (a) False (b) True
20. 20.True or false: “giving correct change” is good customer service. (a) False (b) True
21. 21.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) arguing with a buyer (d) a clear price board
22. 22.True or false: “listening to complaints” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) dirty hands with food (d) sorry for a long wait
24. 24.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) listening to complaints
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
27. 27.True or false: “saying thank you” is poor customer service. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) giving correct change (d) a sticky, messy table
29. 29.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve friends first (c) take a break (d) serve them in turn
30. 30.Which of these is good customer service? (a) chatting on the phone (b) giving correct change (c) ignoring a customer (d) arguing with a buyer
31. 31.Which of these is good customer service? (a) a tidy stall table (b) dirty hands with food (c) arguing with a buyer (d) ignoring a customer
32. 32.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) arguing with a buyer (c) giving correct change (d) a clear price board
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.True or false: “saying thank you” is good customer service. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) counting change wrongly (d) sorry for a long wait
37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
38. 38.True or false: “ignoring a customer” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
40. 40.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) saying thank you (d) fixing mistakes quickly

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