Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 717 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) dirty hands with food (d) fixing mistakes quickly
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) listening to complaints (d) dirty hands with food
3. 3.🔍 Which is the odd one out? (a) arguing with a buyer (b) fixing mistakes quickly (c) serving friends first (d) hiding the prices
4. 4.🔁 Why does good service matter so much? (a) it costs a lot (b) buyers come back (c) it does not (d) it is slower
5. 5.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) arguing with a buyer (d) sorry for a long wait
6. 6.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) hiding the prices (c) a clear price board (d) greeting with a smile
8. 8.Which of these is good customer service? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) serving friends first
9. 9.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
10. 10.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
11. 11.True or false: “clean, covered food” is poor customer service. (a) False (b) True
12. 12.True or false: “a clear price board” is poor customer service. (a) False (b) True
13. 13.True or false: “serving friends first” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) rude replies
15. 15.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) sorry for a long wait (d) greeting with a smile
16. 16.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
17. 17.True or false: “giving correct change” is poor customer service. (a) False (b) True
18. 18.Which of these is good customer service? (a) chatting on the phone (b) greeting with a smile (c) serving friends first (d) counting change wrongly
19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
20. 20.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
21. 21.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
23. 23.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
24. 24.Which of these is poor customer service? (a) fixing mistakes quickly (b) sorry for a long wait (c) a tidy stall table (d) rude replies
25. 25.True or false: “saying thank you” is good customer service. (a) False (b) True
26. 26.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) giving correct change
28. 28.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
29. 29.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) argue with them (d) ignore them
30. 30.Which of these is poor customer service? (a) a clear price board (b) clean, covered food (c) saying thank you (d) a sticky, messy table
31. 31.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) hiding the prices (d) counting change wrongly
32. 32.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) giving correct change (d) saying thank you
33. 33.True or false: “counting change wrongly” is good customer service. (a) False (b) True
34. 34.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
36. 36.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) blame the buyer (d) keep it quietly
37. 37.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
39. 39.Which of these is good customer service? (a) a clear price board (b) ignoring a customer (c) rude replies (d) counting change wrongly
40. 40.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) hiding the prices (d) fixing mistakes quickly

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