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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 718 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
  3. 3.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
  4. 4.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  5. 5.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
  6. 6.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  7. 7.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a clear price board (d) a sticky, messy table
  8. 8.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  9. 9.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  10. 10.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
  11. 11.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) rude replies (d) giving correct change
  12. 12.Which of these is good customer service? (a) saying thank you (b) ignoring a customer (c) hiding the prices (d) dirty hands with food
  13. 13.True or false: “giving correct change” is good customer service. (a) False (b) True
  14. 14.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  15. 15.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  16. 16.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) clean, covered food (d) arguing with a buyer
  17. 17.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  18. 18.True or false: “chatting on the phone” is good customer service. (a) False (b) True
  19. 19.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  20. 20.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  21. 21.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food
  22. 22.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) counting change wrongly (d) serving friends first
  23. 23.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  24. 24.True or false: “a clear price board” is good customer service. (a) True (b) False
  25. 25.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  26. 26.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
  27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) a tidy stall table (c) fixing mistakes quickly (d) sorry for a long wait
  28. 28.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  29. 29.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) giving correct change (d) hiding the prices
  30. 30.True or false: “listening to complaints” is good customer service. (a) True (b) False
  31. 31.Which of these is poor customer service? (a) a sticky, messy table (b) sorry for a long wait (c) greeting with a smile (d) giving correct change
  32. 32.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  34. 34.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  35. 35.Which of these is good customer service? (a) ignoring a customer (b) a clear price board (c) arguing with a buyer (d) a sticky, messy table
  36. 36.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  38. 38.Which of these is poor customer service? (a) counting change wrongly (b) a clear price board (c) a tidy stall table (d) listening to complaints
  39. 39.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
  40. 40.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service

Answer key

  1. True
  2. say sorry, add sugar
  3. thank them and note it
  4. False
  5. a sticky, messy table
  6. poor service
  7. a clear price board
  8. good service
  9. True
  10. give it back, say sorry
  11. giving correct change
  12. saying thank you
  13. True
  14. True
  15. good service
  16. arguing with a buyer
  17. True
  18. False
  19. good service
  20. poor service
  21. dirty hands with food
  22. a tidy stall table
  23. False
  24. True
  25. False
  26. serve them in turn
  27. chatting on the phone
  28. False
  29. hiding the prices
  30. True
  31. a sticky, messy table
  32. good service
  33. False
  34. good service
  35. a clear price board
  36. good service
  37. poor service
  38. counting change wrongly
  39. poor service
  40. poor service

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