Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 719 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is good customer service. (a) False (b) True
2. 2.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
3. 3.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) rude replies
4. 4.True or false: “serving friends first” is poor customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
6. 6.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) arguing with a buyer (d) greeting with a smile
7. 7.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) fixing mistakes quickly (d) ignoring a customer
8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) argue (d) tell them to go
9. 9.True or false: “clean, covered food” is poor customer service. (a) True (b) False
10. 10.True or false: “a clear price board” is poor customer service. (a) True (b) False
11. 11.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
13. 13.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) chatting on the phone (d) a tidy stall table
17. 17.Which of these is poor customer service? (a) saying thank you (b) listening to complaints (c) counting change wrongly (d) fixing mistakes quickly
18. 18.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) hiding the prices
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) clean, covered food (d) listening to complaints
20. 20.Which of these is good customer service? (a) listening to complaints (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
21. 21.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) giving correct change (d) saying thank you
22. 22.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
23. 23.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) clean, covered food (d) rude replies
28. 28.🔍 Which is the odd one out? (a) hiding the prices (b) ignoring a customer (c) saying thank you (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) dirty hands with food (d) greeting with a smile
30. 30.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
31. 31.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) greeting with a smile (d) ignoring a customer
32. 32.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
33. 33.🔍 Which is the odd one out? (a) rude replies (b) counting change wrongly (c) ignoring a customer (d) a clear price board
34. 34.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) counting change wrongly (d) a tidy stall table
35. 35.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
36. 36.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
37. 37.Which of these is poor customer service? (a) giving correct change (b) clean, covered food (c) serving friends first (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) hiding the prices (b) listening to complaints (c) greeting with a smile (d) clean, covered food
39. 39.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
40. 40.True or false: “greeting with a smile” is poor customer service. (a) False (b) True

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