Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 720 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve them in turn (d) serve friends first
2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) sorry for a long wait (b) a tidy stall table (c) serving friends first (d) clean, covered food
4. 4.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
5. 5.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
6. 6.Which of these is poor customer service? (a) giving correct change (b) counting change wrongly (c) fixing mistakes quickly (d) a clear price board
7. 7.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
8. 8.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it does not (d) it costs a lot
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
10. 10.Which of these is poor customer service? (a) chatting on the phone (b) clean, covered food (c) greeting with a smile (d) saying thank you
11. 11.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
12. 12.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) greeting with a smile
13. 13.Which of these is poor customer service? (a) listening to complaints (b) a clear price board (c) arguing with a buyer (d) fixing mistakes quickly
14. 14.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) fixing mistakes quickly
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) dirty hands with food (d) clean, covered food
17. 17.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) a sticky, messy table (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) hiding the prices (d) a tidy stall table
19. 19.True or false: “giving correct change” is poor customer service. (a) False (b) True
20. 20.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) a sticky, messy table (d) greeting with a smile
21. 21.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) saying thank you
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) saying thank you
25. 25.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
26. 26.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) arguing with a buyer (d) counting change wrongly
28. 28.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
29. 29.Which of these is poor customer service? (a) a clear price board (b) rude replies (c) sorry for a long wait (d) listening to complaints
30. 30.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) giving correct change (d) rude replies
31. 31.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
32. 32.True or false: “rude replies” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.Which of these is poor customer service? (a) ignoring a customer (b) listening to complaints (c) greeting with a smile (d) clean, covered food
36. 36.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
37. 37.True or false: “listening to complaints” is poor customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) a clear price board (d) ignoring a customer
39. 39.True or false: “saying thank you” is good customer service. (a) True (b) False
40. 40.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True

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