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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 73 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
  2. 2.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  3. 3.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  4. 4.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) ignore it (d) tell them to go
  5. 5.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  6. 6.Which of these is poor customer service? (a) listening to complaints (b) giving correct change (c) hiding the prices (d) greeting with a smile
  7. 7.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) make them leave (d) serve them in turn
  8. 8.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  9. 9.True or false: “giving correct change” is poor customer service. (a) True (b) False
  10. 10.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) sorry for a long wait (d) clean, covered food
  12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) hiding the prices (d) rude replies
  13. 13.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  14. 14.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  15. 15.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) dirty hands with food (d) chatting on the phone
  16. 16.True or false: “clean, covered food” is good customer service. (a) True (b) False
  17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  18. 18.🔍 Which is the odd one out? (a) chatting on the phone (b) rude replies (c) listening to complaints (d) ignoring a customer
  19. 19.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  20. 20.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) a sticky, messy table (d) counting change wrongly
  22. 22.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  23. 23.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  24. 24.True or false: “ignoring a customer” is poor customer service. (a) True (b) False
  25. 25.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) greeting with a smile (d) giving correct change
  26. 26.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) sorry for a long wait (c) ignoring a customer (d) dirty hands with food
  28. 28.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) arguing with a buyer
  29. 29.Which of these is poor customer service? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) dirty hands with food
  30. 30.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) greeting with a smile (d) chatting on the phone
  31. 31.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  32. 32.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
  33. 33.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  34. 34.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) ignoring a customer (d) saying thank you
  35. 35.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) serving friends first (d) arguing with a buyer
  36. 36.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
  37. 37.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) listening to complaints (d) rude replies
  38. 38.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  39. 39.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) ignoring a customer (d) rude replies
  40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

Answer key

  1. False
  2. poor service
  3. poor service
  4. thank them and note it
  5. good service
  6. hiding the prices
  7. serve them in turn
  8. True
  9. False
  10. good service
  11. counting change wrongly
  12. saying thank you
  13. True
  14. good service
  15. greeting with a smile
  16. True
  17. good service
  18. listening to complaints
  19. False
  20. poor service
  21. a tidy stall table
  22. True
  23. poor service
  24. True
  25. serving friends first
  26. good service
  27. sorry for a long wait
  28. arguing with a buyer
  29. dirty hands with food
  30. chatting on the phone
  31. good service
  32. buyers come back
  33. poor service
  34. ignoring a customer
  35. fixing mistakes quickly
  36. True
  37. rude replies
  38. True
  39. saying thank you
  40. False

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