Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 721 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “serving friends first” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
3. 3.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) thank them and note it (c) argue (d) tell them to go
4. 4.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) hiding the prices (d) giving correct change
5. 5.True or false: “counting change wrongly” is good customer service. (a) True (b) False
6. 6.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
7. 7.True or false: “a tidy stall table” is good customer service. (a) False (b) True
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
9. 9.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) fixing mistakes quickly (d) counting change wrongly
10. 10.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) arguing with a buyer (d) sorry for a long wait
11. 11.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
12. 12.True or false: “clean, covered food” is good customer service. (a) True (b) False
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
14. 14.True or false: “listening to complaints” is good customer service. (a) False (b) True
15. 15.True or false: “clean, covered food” is poor customer service. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) a clear price board (b) clean, covered food (c) serving friends first (d) saying thank you
17. 17.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) a clear price board (b) listening to complaints (c) a tidy stall table (d) rude replies
20. 20.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
21. 21.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) serving friends first (d) greeting with a smile
22. 22.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) chatting on the phone (d) a tidy stall table
23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
24. 24.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
25. 25.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) saying thank you
26. 26.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) greeting with a smile (d) arguing with a buyer
27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) sorry for a long wait (d) a clear price board
29. 29.🔍 Which is the odd one out? (a) saying thank you (b) listening to complaints (c) fixing mistakes quickly (d) dirty hands with food
30. 30.🔍 Which is the odd one out? (a) greeting with a smile (b) arguing with a buyer (c) rude replies (d) a sticky, messy table
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) dirty hands with food (d) giving correct change
32. 32.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) a tidy stall table (d) giving correct change
34. 34.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) a clear price board (d) ignoring a customer
36. 36.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
37. 37.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) say sorry, add sugar (d) laugh at them
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) sorry for a long wait (d) a sticky, messy table
39. 39.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) arguing with a buyer (d) giving correct change
40. 40.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) listening to complaints (d) rude replies

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