Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 722 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.🔍 Which is the odd one out? (a) clean, covered food (b) dirty hands with food (c) saying thank you (d) giving correct change
4. 4.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) greeting with a smile (d) ignoring a customer
5. 5.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
6. 6.True or false: “giving correct change” is poor customer service. (a) True (b) False
7. 7.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
8. 8.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) a sticky, messy table (d) clean, covered food
9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) a sticky, messy table
10. 10.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
11. 11.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
12. 12.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
13. 13.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) fixing mistakes quickly (d) counting change wrongly
14. 14.True or false: “serving friends first” is poor customer service. (a) False (b) True
15. 15.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) counting change wrongly (d) a tidy stall table
17. 17.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) a tidy stall table (b) hiding the prices (c) rude replies (d) counting change wrongly
19. 19.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
22. 22.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) serve friends first (d) take a break
23. 23.Which of these is good customer service? (a) ignoring a customer (b) hiding the prices (c) greeting with a smile (d) chatting on the phone
24. 24.Which of these is poor customer service? (a) sorry for a long wait (b) fixing mistakes quickly (c) chatting on the phone (d) giving correct change
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.Which of these is good customer service? (a) serving friends first (b) giving correct change (c) dirty hands with food (d) counting change wrongly
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) clean, covered food (d) a tidy stall table
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) sorry for a long wait (c) a clear price board (d) hiding the prices
29. 29.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
30. 30.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
31. 31.True or false: “saying thank you” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) a clear price board (d) giving correct change
34. 34.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) serving friends first
35. 35.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) a sticky, messy table (c) a tidy stall table (d) saying thank you
37. 37.🔍 Which is the odd one out? (a) saying thank you (b) serving friends first (c) a clear price board (d) fixing mistakes quickly
38. 38.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) ignore them (d) argue with them
39. 39.Which of these is poor customer service? (a) clean, covered food (b) fixing mistakes quickly (c) a clear price board (d) ignoring a customer
40. 40.🔍 Which is the odd one out? (a) rude replies (b) saying thank you (c) a clear price board (d) listening to complaints

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