Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 723 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
2. 2.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
3. 3.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) a sticky, messy table (d) clean, covered food
4. 4.Which of these is good customer service? (a) a tidy stall table (b) hiding the prices (c) dirty hands with food (d) counting change wrongly
5. 5.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
6. 6.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) buyers come back (d) it is slower
7. 7.Which of these is good customer service? (a) chatting on the phone (b) a clear price board (c) serving friends first (d) ignoring a customer
8. 8.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
9. 9.Which of these is good customer service? (a) chatting on the phone (b) listening to complaints (c) ignoring a customer (d) hiding the prices
10. 10.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
11. 11.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) saying thank you (d) serving friends first
13. 13.Which of these is poor customer service? (a) rude replies (b) greeting with a smile (c) listening to complaints (d) sorry for a long wait
14. 14.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) fixing mistakes quickly (b) clean, covered food (c) greeting with a smile (d) a sticky, messy table
16. 16.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) greeting with a smile (d) dirty hands with food
17. 17.Which of these is poor customer service? (a) greeting with a smile (b) a tidy stall table (c) a clear price board (d) ignoring a customer
18. 18.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) clean, covered food (c) a tidy stall table (d) dirty hands with food
19. 19.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
20. 20.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) greeting with a smile (c) arguing with a buyer (d) a tidy stall table
22. 22.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) rude replies
24. 24.True or false: “giving correct change” is good customer service. (a) False (b) True
25. 25.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) listening to complaints (d) fixing mistakes quickly
26. 26.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
27. 27.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
28. 28.Which of these is poor customer service? (a) clean, covered food (b) sorry for a long wait (c) listening to complaints (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) fixing mistakes quickly (d) giving correct change
30. 30.Which of these is good customer service? (a) greeting with a smile (b) hiding the prices (c) chatting on the phone (d) ignoring a customer
31. 31.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.True or false: “a clear price board” is good customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) listening to complaints (d) fixing mistakes quickly
35. 35.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) giving correct change
36. 36.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) serving friends first (d) chatting on the phone
38. 38.True or false: “rude replies” is good customer service. (a) False (b) True
39. 39.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) chatting on the phone (d) giving correct change
40. 40.True or false: “ignoring a customer” is poor customer service. (a) False (b) True

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