Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 724 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) listening to complaints (d) dirty hands with food
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) blame the buyer (c) give it back, say sorry (d) keep it quietly
3. 3.Which of these is poor customer service? (a) greeting with a smile (b) ignoring a customer (c) giving correct change (d) a clear price board
4. 4.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) chatting on the phone (d) arguing with a buyer
5. 5.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
6. 6.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
7. 7.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) chatting on the phone (d) saying thank you
8. 8.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
9. 9.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
10. 10.Which of these is good customer service? (a) serving friends first (b) rude replies (c) ignoring a customer (d) clean, covered food
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) hiding the prices (c) greeting with a smile (d) a clear price board
12. 12.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
13. 13.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) giving correct change (d) dirty hands with food
14. 14.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) listening to complaints (d) serving friends first
15. 15.True or false: “saying thank you” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) fixing mistakes quickly (c) greeting with a smile (d) sorry for a long wait
18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
19. 19.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) rude replies (b) listening to complaints (c) clean, covered food (d) fixing mistakes quickly
21. 21.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
22. 22.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
24. 24.Which of these is good customer service? (a) rude replies (b) a clear price board (c) hiding the prices (d) ignoring a customer
25. 25.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) listening to complaints (d) fixing mistakes quickly
26. 26.True or false: “a clear price board” is poor customer service. (a) False (b) True
27. 27.True or false: “clean, covered food” is good customer service. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) clean, covered food (b) arguing with a buyer (c) sorry for a long wait (d) a clear price board
29. 29.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
30. 30.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) a tidy stall table (d) giving correct change
31. 31.True or false: “clean, covered food” is poor customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) greeting with a smile (b) counting change wrongly (c) a clear price board (d) listening to complaints
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) serving friends first (d) giving correct change
34. 34.Which of these is poor customer service? (a) giving correct change (b) serving friends first (c) greeting with a smile (d) a tidy stall table
35. 35.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
36. 36.Which of these is poor customer service? (a) giving correct change (b) chatting on the phone (c) sorry for a long wait (d) a clear price board
37. 37.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
38. 38.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
39. 39.True or false: “dirty hands with food” is good customer service. (a) False (b) True
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

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