Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 725 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
2. 2.True or false: “a tidy stall table” is good customer service. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a sticky, messy table (d) clean, covered food
4. 4.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
5. 5.Which of these is good customer service? (a) ignoring a customer (b) a sticky, messy table (c) rude replies (d) fixing mistakes quickly
6. 6.Which of these is good customer service? (a) dirty hands with food (b) hiding the prices (c) sorry for a long wait (d) serving friends first
7. 7.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
8. 8.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) fixing mistakes quickly (d) saying thank you
9. 9.Which of these is poor customer service? (a) listening to complaints (b) clean, covered food (c) a sticky, messy table (d) a tidy stall table
10. 10.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) fixing mistakes quickly (d) ignoring a customer
11. 11.True or false: “chatting on the phone” is good customer service. (a) False (b) True
12. 12.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
13. 13.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) rude replies (d) sorry for a long wait
15. 15.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
16. 16.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) giving correct change (d) a sticky, messy table
17. 17.True or false: “counting change wrongly” is good customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) chatting on the phone (d) hiding the prices
20. 20.🔍 Which is the odd one out? (a) hiding the prices (b) fixing mistakes quickly (c) counting change wrongly (d) arguing with a buyer
21. 21.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) rude replies (d) giving correct change
22. 22.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) dirty hands with food (d) a sticky, messy table
23. 23.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
26. 26.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) a tidy stall table (d) hiding the prices
28. 28.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
29. 29.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) listening to complaints (d) chatting on the phone
30. 30.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
31. 31.Which of these is poor customer service? (a) listening to complaints (b) sorry for a long wait (c) rude replies (d) saying thank you
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) a clear price board (d) rude replies
33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
34. 34.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) sorry for a long wait (d) hiding the prices
36. 36.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) greeting with a smile (d) arguing with a buyer
37. 37.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
38. 38.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
39. 39.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) a sticky, messy table (c) greeting with a smile (d) hiding the prices

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