Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 726 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) serving friends first (d) listening to complaints
2. 2.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it does not (d) it is slower
3. 3.True or false: “hiding the prices” is poor customer service. (a) False (b) True
4. 4.True or false: “rude replies” is good customer service. (a) False (b) True
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
6. 6.True or false: “saying thank you” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) saying thank you (d) serving friends first
8. 8.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
9. 9.Which of these is poor customer service? (a) a clear price board (b) a tidy stall table (c) hiding the prices (d) greeting with a smile
10. 10.🔍 Which is the odd one out? (a) chatting on the phone (b) counting change wrongly (c) dirty hands with food (d) saying thank you
11. 11.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) clean, covered food (d) serving friends first
12. 12.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
13. 13.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) give it back, say sorry (c) blame the buyer (d) close the stall
14. 14.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) hiding the prices (d) greeting with a smile
15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) a sticky, messy table
16. 16.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) serving friends first (d) dirty hands with food
17. 17.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
18. 18.True or false: “rude replies” is poor customer service. (a) False (b) True
19. 19.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) greeting with a smile (d) arguing with a buyer
20. 20.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
21. 21.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
22. 22.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
24. 24.🔍 Which is the odd one out? (a) sorry for a long wait (b) a sticky, messy table (c) counting change wrongly (d) serving friends first
25. 25.Which of these is poor customer service? (a) ignoring a customer (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) clean, covered food (d) giving correct change
27. 27.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) dirty hands with food (d) a clear price board
29. 29.True or false: “serving friends first” is good customer service. (a) True (b) False
30. 30.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) serving friends first (d) sorry for a long wait
31. 31.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) hiding the prices (d) a sticky, messy table
32. 32.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) greeting with a smile (c) dirty hands with food (d) saying thank you
34. 34.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
35. 35.Which of these is good customer service? (a) a tidy stall table (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
36. 36.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
37. 37.True or false: “greeting with a smile” is good customer service. (a) False (b) True
38. 38.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
39. 39.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
40. 40.True or false: “clean, covered food” is good customer service. (a) False (b) True

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