Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 727 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “rude replies” is good customer service. (a) True (b) False
2. 2.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
3. 3.Which of these is good customer service? (a) chatting on the phone (b) clean, covered food (c) counting change wrongly (d) ignoring a customer
4. 4.True or false: “saying thank you” is good customer service. (a) False (b) True
5. 5.True or false: “clean, covered food” is good customer service. (a) False (b) True
6. 6.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) arguing with a buyer (c) fixing mistakes quickly (d) dirty hands with food
9. 9.True or false: “listening to complaints” is good customer service. (a) False (b) True
10. 10.Which of these is good customer service? (a) a sticky, messy table (b) ignoring a customer (c) greeting with a smile (d) hiding the prices
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) a sticky, messy table (d) saying thank you
12. 12.Which of these is poor customer service? (a) listening to complaints (b) hiding the prices (c) saying thank you (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) chatting on the phone (d) dirty hands with food
14. 14.True or false: “a clear price board” is good customer service. (a) True (b) False
15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) arguing with a buyer (c) a clear price board (d) ignoring a customer
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
18. 18.🔍 Which is the odd one out? (a) greeting with a smile (b) hiding the prices (c) a clear price board (d) saying thank you
19. 19.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) ignoring a customer (d) a sticky, messy table
20. 20.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) keep it quietly (d) close the stall
21. 21.Which of these is good customer service? (a) dirty hands with food (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
25. 25.Which of these is good customer service? (a) a sticky, messy table (b) dirty hands with food (c) chatting on the phone (d) listening to complaints
26. 26.True or false: “saying thank you” is poor customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
29. 29.🔍 Which is the odd one out? (a) listening to complaints (b) a sticky, messy table (c) sorry for a long wait (d) saying thank you
30. 30.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
31. 31.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
32. 32.True or false: “a tidy stall table” is good customer service. (a) True (b) False
33. 33.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) ignoring a customer (d) a tidy stall table
35. 35.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
36. 36.True or false: “giving correct change” is poor customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
38. 38.🔍 Which is the odd one out? (a) listening to complaints (b) a clear price board (c) giving correct change (d) dirty hands with food
39. 39.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) listening to complaints (d) serving friends first
40. 40.Which of these is good customer service? (a) dirty hands with food (b) a clear price board (c) counting change wrongly (d) ignoring a customer

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