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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 728 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
  2. 2.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) ignoring a customer (d) giving correct change
  3. 3.True or false: “dirty hands with food” is good customer service. (a) False (b) True
  4. 4.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  5. 5.True or false: “saying thank you” is poor customer service. (a) False (b) True
  6. 6.Which of these is poor customer service? (a) serving friends first (b) listening to complaints (c) giving correct change (d) a clear price board
  7. 7.True or false: “serving friends first” is good customer service. (a) True (b) False
  8. 8.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) tell them to go (d) thank them and note it
  9. 9.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) hiding the prices (d) arguing with a buyer
  10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) a clear price board (c) serving friends first (d) listening to complaints
  11. 11.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
  12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) fixing mistakes quickly (d) counting change wrongly
  13. 13.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) ignoring a customer (d) a clear price board
  14. 14.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  15. 15.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  17. 17.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
  18. 18.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
  19. 19.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  21. 21.Which of these is good customer service? (a) dirty hands with food (b) listening to complaints (c) ignoring a customer (d) counting change wrongly
  22. 22.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  23. 23.🔍 Which is the odd one out? (a) arguing with a buyer (b) counting change wrongly (c) chatting on the phone (d) a tidy stall table
  24. 24.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) listening to complaints (d) hiding the prices
  25. 25.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  26. 26.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) a tidy stall table (d) counting change wrongly
  27. 27.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
  28. 28.True or false: “hiding the prices” is good customer service. (a) True (b) False
  29. 29.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
  30. 30.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  32. 32.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) greeting with a smile (d) hiding the prices
  33. 33.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  34. 34.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
  36. 36.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) hiding the prices (d) clean, covered food
  37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
  38. 38.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
  39. 39.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  40. 40.🔍 Which is the odd one out? (a) a clear price board (b) serving friends first (c) a sticky, messy table (d) counting change wrongly

Answer key

  1. say sorry, add sugar
  2. giving correct change
  3. False
  4. False
  5. False
  6. serving friends first
  7. False
  8. thank them and note it
  9. fixing mistakes quickly
  10. serving friends first
  11. good service
  12. counting change wrongly
  13. ignoring a customer
  14. True
  15. poor service
  16. poor service
  17. serve them in turn
  18. good service
  19. poor service
  20. good service
  21. listening to complaints
  22. poor service
  23. a tidy stall table
  24. hiding the prices
  25. poor service
  26. a tidy stall table
  27. poor service
  28. False
  29. buyers come back
  30. False
  31. good service
  32. greeting with a smile
  33. good service
  34. True
  35. True
  36. clean, covered food
  37. give it back, say sorry
  38. False
  39. False
  40. a clear price board

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