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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 729 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “chatting on the phone” is good customer service. (a) True (b) False
  2. 2.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) greeting with a smile (d) rude replies
  3. 3.True or false: “giving correct change” is poor customer service. (a) False (b) True
  4. 4.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  5. 5.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) ignoring a customer (d) hiding the prices
  6. 6.True or false: “serving friends first” is good customer service. (a) False (b) True
  7. 7.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) sorry for a long wait (d) a tidy stall table
  8. 8.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) argue (c) tell them to go (d) ignore it
  9. 9.True or false: “giving correct change” is good customer service. (a) False (b) True
  10. 10.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
  11. 11.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  12. 12.True or false: “ignoring a customer” is good customer service. (a) True (b) False
  13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
  14. 14.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) a sticky, messy table (d) a tidy stall table
  15. 15.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) arguing with a buyer (d) dirty hands with food
  16. 16.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
  17. 17.Which of these is good customer service? (a) counting change wrongly (b) greeting with a smile (c) ignoring a customer (d) arguing with a buyer
  18. 18.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  19. 19.Which of these is poor customer service? (a) a tidy stall table (b) saying thank you (c) sorry for a long wait (d) rude replies
  20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  21. 21.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) counting change wrongly (d) a tidy stall table
  22. 22.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  23. 23.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  25. 25.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) dirty hands with food (d) clean, covered food
  26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
  27. 27.True or false: “hiding the prices” is good customer service. (a) False (b) True
  28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) blame the buyer (d) keep it quietly
  29. 29.True or false: “a clear price board” is poor customer service. (a) True (b) False
  30. 30.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it costs a lot (d) it is slower
  31. 31.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) a tidy stall table (d) saying thank you
  32. 32.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
  33. 33.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  34. 34.True or false: “listening to complaints” is good customer service. (a) False (b) True
  35. 35.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) listening to complaints (d) saying thank you
  37. 37.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  38. 38.Which of these is poor customer service? (a) a clear price board (b) sorry for a long wait (c) clean, covered food (d) ignoring a customer
  39. 39.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) hiding the prices (d) fixing mistakes quickly
  40. 40.True or false: “rude replies” is good customer service. (a) True (b) False

Answer key

  1. False
  2. greeting with a smile
  3. False
  4. good service
  5. fixing mistakes quickly
  6. False
  7. serving friends first
  8. thank them and note it
  9. True
  10. serve them in turn
  11. False
  12. False
  13. say sorry, add sugar
  14. a tidy stall table
  15. listening to complaints
  16. True
  17. greeting with a smile
  18. False
  19. rude replies
  20. good service
  21. counting change wrongly
  22. poor service
  23. poor service
  24. poor service
  25. clean, covered food
  26. True
  27. False
  28. give it back, say sorry
  29. False
  30. buyers come back
  31. counting change wrongly
  32. poor service
  33. poor service
  34. True
  35. True
  36. rude replies
  37. good service
  38. ignoring a customer
  39. hiding the prices
  40. False

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