Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 730 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) greeting with a smile (d) serving friends first
4. 4.Which of these is poor customer service? (a) giving correct change (b) saying thank you (c) a tidy stall table (d) hiding the prices
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
6. 6.Which of these is good customer service? (a) fixing mistakes quickly (b) arguing with a buyer (c) hiding the prices (d) dirty hands with food
7. 7.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
8. 8.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) serving friends first (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) listening to complaints (c) chatting on the phone (d) rude replies
10. 10.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
11. 11.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) listening to complaints (d) ignoring a customer
12. 12.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
13. 13.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) buyers come back (d) it is slower
14. 14.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
15. 15.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) hiding the prices (d) giving correct change
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.True or false: “saying thank you” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) counting change wrongly (b) a clear price board (c) sorry for a long wait (d) a tidy stall table
19. 19.True or false: “a clear price board” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) giving correct change (d) sorry for a long wait
21. 21.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) arguing with a buyer (d) listening to complaints
22. 22.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) hiding the prices (d) ignoring a customer
23. 23.True or false: “serving friends first” is good customer service. (a) True (b) False
24. 24.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
26. 26.Which of these is good customer service? (a) hiding the prices (b) a tidy stall table (c) counting change wrongly (d) a sticky, messy table
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) ignoring a customer (d) a tidy stall table
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) chatting on the phone (d) dirty hands with food
29. 29.Which of these is poor customer service? (a) saying thank you (b) a tidy stall table (c) arguing with a buyer (d) greeting with a smile
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
31. 31.Which of these is poor customer service? (a) counting change wrongly (b) greeting with a smile (c) a tidy stall table (d) a clear price board
32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) chatting on the phone (c) ignoring a customer (d) counting change wrongly
35. 35.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
37. 37.True or false: “giving correct change” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) rude replies (b) serving friends first (c) saying thank you (d) chatting on the phone
39. 39.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) hiding the prices (d) serving friends first
40. 40.True or false: “chatting on the phone” is poor customer service. (a) False (b) True

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