Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 74 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) greeting with a smile (c) giving correct change (d) a tidy stall table
2. 2.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
3. 3.Which of these is poor customer service? (a) a clear price board (b) giving correct change (c) greeting with a smile (d) arguing with a buyer
4. 4.🔍 Which is the odd one out? (a) greeting with a smile (b) listening to complaints (c) ignoring a customer (d) sorry for a long wait
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) blame the buyer (d) close the stall
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) laugh at them (d) ignore them
7. 7.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) listening to complaints (d) hiding the prices
8. 8.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) giving correct change (d) sorry for a long wait
9. 9.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
10. 10.🔁 Why does good service matter so much? (a) it costs a lot (b) it does not (c) it is slower (d) buyers come back
11. 11.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
12. 12.True or false: “fixing mistakes quickly” is poor customer service. (a) False (b) True
13. 13.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) serve friends first (d) make them leave
14. 14.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) rude replies (d) hiding the prices
17. 17.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) dirty hands with food (d) hiding the prices
19. 19.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
21. 21.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) thank them and note it (c) argue (d) ignore it
23. 23.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) clean, covered food (d) ignoring a customer
24. 24.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) a sticky, messy table (d) clean, covered food
25. 25.True or false: “a tidy stall table” is good customer service. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) serving friends first (d) a clear price board
27. 27.Which of these is poor customer service? (a) fixing mistakes quickly (b) giving correct change (c) saying thank you (d) chatting on the phone
28. 28.True or false: “rude replies” is good customer service. (a) False (b) True
29. 29.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) fixing mistakes quickly (d) rude replies
30. 30.Which of these is good customer service? (a) fixing mistakes quickly (b) dirty hands with food (c) counting change wrongly (d) rude replies
31. 31.🔍 Which is the odd one out? (a) serving friends first (b) a tidy stall table (c) sorry for a long wait (d) fixing mistakes quickly
32. 32.Which of these is good customer service? (a) saying thank you (b) dirty hands with food (c) serving friends first (d) arguing with a buyer
33. 33.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
34. 34.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
35. 35.True or false: “serving friends first” is good customer service. (a) True (b) False
36. 36.Which of these is poor customer service? (a) clean, covered food (b) serving friends first (c) giving correct change (d) fixing mistakes quickly
37. 37.True or false: “saying thank you” is poor customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) counting change wrongly (c) a tidy stall table (d) a clear price board
40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids