Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 731 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
2. 2.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
3. 3.True or false: “a tidy stall table” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
6. 6.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
7. 7.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) saying thank you (d) giving correct change
8. 8.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) sorry for a long wait (d) giving correct change
9. 9.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
10. 10.True or false: “hiding the prices” is good customer service. (a) True (b) False
11. 11.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
12. 12.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
13. 13.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
14. 14.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
15. 15.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) counting change wrongly (d) chatting on the phone
16. 16.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
18. 18.True or false: “greeting with a smile” is good customer service. (a) False (b) True
19. 19.True or false: “listening to complaints” is poor customer service. (a) True (b) False
20. 20.True or false: “saying thank you” is poor customer service. (a) True (b) False
21. 21.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) serving friends first (d) greeting with a smile
22. 22.Which of these is poor customer service? (a) fixing mistakes quickly (b) rude replies (c) a tidy stall table (d) saying thank you
23. 23.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
25. 25.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) listening to complaints (d) fixing mistakes quickly
26. 26.Which of these is poor customer service? (a) dirty hands with food (b) fixing mistakes quickly (c) a tidy stall table (d) sorry for a long wait
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) arguing with a buyer (c) rude replies (d) counting change wrongly
28. 28.Which of these is poor customer service? (a) counting change wrongly (b) a tidy stall table (c) giving correct change (d) fixing mistakes quickly
29. 29.Which of these is good customer service? (a) sorry for a long wait (b) rude replies (c) dirty hands with food (d) arguing with a buyer
30. 30.True or false: “listening to complaints” is good customer service. (a) False (b) True
31. 31.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) counting change wrongly (b) a tidy stall table (c) serving friends first (d) a sticky, messy table
33. 33.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) serving friends first (d) saying thank you
34. 34.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) sorry for a long wait (d) arguing with a buyer
35. 35.🔍 Which is the odd one out? (a) counting change wrongly (b) hiding the prices (c) chatting on the phone (d) fixing mistakes quickly
36. 36.🔍 Which is the odd one out? (a) greeting with a smile (b) saying thank you (c) giving correct change (d) dirty hands with food
37. 37.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) hiding the prices (d) a clear price board
38. 38.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) sorry for a long wait (d) saying thank you
39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
40. 40.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer

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