Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 732 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) clean, covered food (d) chatting on the phone
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.Which of these is poor customer service? (a) clean, covered food (b) listening to complaints (c) sorry for a long wait (d) arguing with a buyer
4. 4.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
5. 5.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) counting change wrongly (d) greeting with a smile
6. 6.🔍 Which is the odd one out? (a) rude replies (b) fixing mistakes quickly (c) a sticky, messy table (d) dirty hands with food
7. 7.🔍 Which is the odd one out? (a) dirty hands with food (b) fixing mistakes quickly (c) a clear price board (d) giving correct change
8. 8.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
9. 9.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
10. 10.True or false: “clean, covered food” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) a tidy stall table (d) fixing mistakes quickly
12. 12.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
13. 13.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) greeting with a smile (d) serving friends first
14. 14.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) chatting on the phone (d) fixing mistakes quickly
15. 15.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) ignoring a customer (d) listening to complaints
16. 16.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
17. 17.Which of these is good customer service? (a) rude replies (b) clean, covered food (c) hiding the prices (d) a sticky, messy table
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.True or false: “clean, covered food” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) dirty hands with food (b) a sticky, messy table (c) serving friends first (d) sorry for a long wait
21. 21.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
22. 22.Which of these is poor customer service? (a) clean, covered food (b) a sticky, messy table (c) listening to complaints (d) saying thank you
23. 23.🔍 Which is the odd one out? (a) rude replies (b) ignoring a customer (c) hiding the prices (d) a tidy stall table
24. 24.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) give it back, say sorry (d) keep it quietly
25. 25.True or false: “listening to complaints” is good customer service. (a) False (b) True
26. 26.True or false: “a clear price board” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
28. 28.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
29. 29.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) ignoring a customer (d) a tidy stall table
30. 30.Which of these is good customer service? (a) sorry for a long wait (b) a sticky, messy table (c) serving friends first (d) chatting on the phone
31. 31.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) ignoring a customer (d) saying thank you
32. 32.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
33. 33.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
34. 34.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
35. 35.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) saying thank you (d) clean, covered food
36. 36.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
37. 37.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) hiding the prices (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) arguing with a buyer (b) a tidy stall table (c) greeting with a smile (d) clean, covered food
39. 39.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) saying thank you (d) rude replies
40. 40.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn

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