Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 733 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “greeting with a smile” is good customer service. (a) False (b) True
2. 2.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
4. 4.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
5. 5.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
6. 6.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) hiding the prices
7. 7.Which of these is poor customer service? (a) arguing with a buyer (b) a clear price board (c) clean, covered food (d) a tidy stall table
8. 8.🔍 Which is the odd one out? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food
9. 9.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) giving correct change (d) rude replies
10. 10.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
11. 11.😊 Good or poor customer service: a clear price board? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) rude replies (b) sorry for a long wait (c) hiding the prices (d) chatting on the phone
13. 13.Which of these is poor customer service? (a) clean, covered food (b) greeting with a smile (c) a tidy stall table (d) ignoring a customer
14. 14.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
15. 15.True or false: “hiding the prices” is good customer service. (a) False (b) True
16. 16.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
17. 17.🔍 Which is the odd one out? (a) rude replies (b) chatting on the phone (c) hiding the prices (d) listening to complaints
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.🔍 Which is the odd one out? (a) chatting on the phone (b) dirty hands with food (c) a tidy stall table (d) hiding the prices
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) fixing mistakes quickly (c) a tidy stall table (d) serving friends first
23. 23.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
24. 24.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
25. 25.True or false: “giving correct change” is good customer service. (a) True (b) False
26. 26.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
27. 27.True or false: “chatting on the phone” is good customer service. (a) False (b) True
28. 28.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) rude replies (d) a tidy stall table
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) a clear price board (d) serving friends first
31. 31.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) laugh at them (d) say sorry, add sugar
33. 33.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) hiding the prices (d) greeting with a smile
34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
35. 35.True or false: “listening to complaints” is good customer service. (a) False (b) True
36. 36.Which of these is poor customer service? (a) listening to complaints (b) chatting on the phone (c) clean, covered food (d) sorry for a long wait
37. 37.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) serving friends first (d) chatting on the phone
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) a clear price board (d) sorry for a long wait
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) a tidy stall table (c) arguing with a buyer (d) giving correct change
40. 40.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) counting change wrongly (d) listening to complaints

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