Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 734 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.True or false: “a clear price board” is good customer service. (a) False (b) True
3. 3.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
4. 4.Which of these is poor customer service? (a) ignoring a customer (b) a tidy stall table (c) saying thank you (d) clean, covered food
5. 5.🔍 Which is the odd one out? (a) rude replies (b) a clear price board (c) dirty hands with food (d) ignoring a customer
6. 6.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) listening to complaints (d) counting change wrongly
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
8. 8.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) a tidy stall table (d) chatting on the phone
9. 9.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
10. 10.🔍 Which is the odd one out? (a) sorry for a long wait (b) fixing mistakes quickly (c) saying thank you (d) a sticky, messy table
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) hiding the prices (d) listening to complaints
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) giving correct change (d) sorry for a long wait
14. 14.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) serving friends first (b) chatting on the phone (c) listening to complaints (d) hiding the prices
16. 16.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
17. 17.True or false: “counting change wrongly” is good customer service. (a) False (b) True
18. 18.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve friends first (d) serve them in turn
19. 19.Which of these is good customer service? (a) a clear price board (b) hiding the prices (c) rude replies (d) arguing with a buyer
20. 20.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) saying thank you (d) sorry for a long wait
22. 22.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
23. 23.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
24. 24.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) listening to complaints (d) a clear price board
25. 25.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) greeting with a smile (b) a clear price board (c) hiding the prices (d) fixing mistakes quickly
27. 27.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) a sticky, messy table (d) fixing mistakes quickly
28. 28.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) saying thank you (d) counting change wrongly
29. 29.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
31. 31.🔍 Which is the odd one out? (a) chatting on the phone (b) listening to complaints (c) a tidy stall table (d) giving correct change
32. 32.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
33. 33.True or false: “ignoring a customer” is good customer service. (a) True (b) False
34. 34.Which of these is good customer service? (a) sorry for a long wait (b) counting change wrongly (c) rude replies (d) dirty hands with food
35. 35.True or false: “a tidy stall table” is good customer service. (a) True (b) False
36. 36.True or false: “listening to complaints” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) dirty hands with food (b) hiding the prices (c) clean, covered food (d) rude replies
38. 38.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
39. 39.True or false: “rude replies” is poor customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) greeting with a smile (b) arguing with a buyer (c) hiding the prices (d) ignoring a customer

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