Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 735 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is good customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) counting change wrongly (b) serving friends first (c) chatting on the phone (d) fixing mistakes quickly
3. 3.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) counting change wrongly (d) clean, covered food
4. 4.Which of these is good customer service? (a) giving correct change (b) rude replies (c) a sticky, messy table (d) arguing with a buyer
5. 5.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) greeting with a smile (d) a clear price board
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) arguing with a buyer (d) sorry for a long wait
7. 7.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
8. 8.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) laugh at them (c) argue with them (d) say sorry, add sugar
9. 9.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) clean, covered food (d) a tidy stall table
11. 11.True or false: “giving correct change” is poor customer service. (a) False (b) True
12. 12.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) fixing mistakes quickly (d) listening to complaints
13. 13.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) arguing with a buyer (d) saying thank you
14. 14.Which of these is poor customer service? (a) giving correct change (b) fixing mistakes quickly (c) listening to complaints (d) rude replies
15. 15.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) a tidy stall table (d) chatting on the phone
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) a tidy stall table (d) greeting with a smile
17. 17.🔍 Which is the odd one out? (a) sorry for a long wait (b) a clear price board (c) listening to complaints (d) hiding the prices
18. 18.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) arguing with a buyer (d) a sticky, messy table
19. 19.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
21. 21.True or false: “chatting on the phone” is good customer service. (a) False (b) True
22. 22.True or false: “serving friends first” is good customer service. (a) False (b) True
23. 23.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
24. 24.True or false: “listening to complaints” is good customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) rude replies (c) dirty hands with food (d) ignoring a customer
26. 26.True or false: “ignoring a customer” is good customer service. (a) True (b) False
27. 27.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) make them leave (d) serve friends first
28. 28.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
29. 29.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
30. 30.Which of these is good customer service? (a) ignoring a customer (b) arguing with a buyer (c) a sticky, messy table (d) greeting with a smile
31. 31.True or false: “a clear price board” is poor customer service. (a) False (b) True
32. 32.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
33. 33.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
34. 34.🔍 Which is the odd one out? (a) arguing with a buyer (b) a sticky, messy table (c) a tidy stall table (d) rude replies
35. 35.Which of these is good customer service? (a) serving friends first (b) ignoring a customer (c) a tidy stall table (d) a sticky, messy table
36. 36.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
37. 37.True or false: “clean, covered food” is good customer service. (a) True (b) False
38. 38.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
39. 39.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

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