Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 736 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) counting change wrongly (b) a sticky, messy table (c) listening to complaints (d) serving friends first
2. 2.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
3. 3.True or false: “rude replies” is poor customer service. (a) True (b) False
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) say sorry, add sugar (c) argue with them (d) laugh at them
5. 5.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) listening to complaints (d) serving friends first
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) sorry for a long wait (c) serving friends first (d) dirty hands with food
7. 7.Which of these is poor customer service? (a) greeting with a smile (b) serving friends first (c) sorry for a long wait (d) listening to complaints
8. 8.Which of these is good customer service? (a) chatting on the phone (b) rude replies (c) arguing with a buyer (d) a tidy stall table
9. 9.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) ignore it (d) thank them and note it
10. 10.🔍 Which is the odd one out? (a) greeting with a smile (b) chatting on the phone (c) saying thank you (d) giving correct change
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) a tidy stall table (c) a sticky, messy table (d) serving friends first
12. 12.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) greeting with a smile (d) fixing mistakes quickly
13. 13.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
14. 14.True or false: “counting change wrongly” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) rude replies (b) saying thank you (c) greeting with a smile (d) listening to complaints
16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
17. 17.Which of these is poor customer service? (a) sorry for a long wait (b) giving correct change (c) listening to complaints (d) arguing with a buyer
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) clean, covered food (c) a sticky, messy table (d) listening to complaints
19. 19.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
20. 20.🔍 Which is the odd one out? (a) clean, covered food (b) sorry for a long wait (c) greeting with a smile (d) hiding the prices
21. 21.True or false: “dirty hands with food” is good customer service. (a) True (b) False
22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
23. 23.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
24. 24.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
25. 25.True or false: “hiding the prices” is poor customer service. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) sorry for a long wait (c) a sticky, messy table (d) dirty hands with food
27. 27.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
28. 28.True or false: “saying thank you” is poor customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.Which of these is poor customer service? (a) counting change wrongly (b) clean, covered food (c) listening to complaints (d) a tidy stall table
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) sorry for a long wait (b) giving correct change (c) a clear price board (d) arguing with a buyer
34. 34.Which of these is good customer service? (a) counting change wrongly (b) saying thank you (c) hiding the prices (d) arguing with a buyer
35. 35.Which of these is good customer service? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) dirty hands with food
36. 36.Which of these is poor customer service? (a) fixing mistakes quickly (b) a clear price board (c) ignoring a customer (d) greeting with a smile
37. 37.Which of these is good customer service? (a) ignoring a customer (b) clean, covered food (c) chatting on the phone (d) a sticky, messy table
38. 38.Which of these is poor customer service? (a) greeting with a smile (b) listening to complaints (c) giving correct change (d) chatting on the phone
39. 39.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
40. 40.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service

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