Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 737 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) counting change wrongly (b) serving friends first (c) hiding the prices (d) clean, covered food
3. 3.🔍 Which is the odd one out? (a) giving correct change (b) a tidy stall table (c) sorry for a long wait (d) counting change wrongly
4. 4.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
5. 5.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
6. 6.True or false: “serving friends first” is poor customer service. (a) False (b) True
7. 7.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) rude replies (d) a sticky, messy table
8. 8.Which of these is good customer service? (a) a sticky, messy table (b) arguing with a buyer (c) giving correct change (d) dirty hands with food
9. 9.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) a clear price board (c) chatting on the phone (d) dirty hands with food
11. 11.Which of these is poor customer service? (a) sorry for a long wait (b) a tidy stall table (c) rude replies (d) listening to complaints
12. 12.📝 A customer has an idea to improve your cards. You should… (a) argue (b) ignore it (c) thank them and note it (d) tell them to go
13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
14. 14.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
15. 15.Which of these is good customer service? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) sorry for a long wait
16. 16.True or false: “arguing with a buyer” is good customer service. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) a clear price board (d) saying thank you
18. 18.🔍 Which is the odd one out? (a) a clear price board (b) giving correct change (c) a tidy stall table (d) hiding the prices
19. 19.True or false: “clean, covered food” is good customer service. (a) True (b) False
20. 20.Which of these is poor customer service? (a) fixing mistakes quickly (b) listening to complaints (c) giving correct change (d) a sticky, messy table
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.🔍 Which is the odd one out? (a) hiding the prices (b) a tidy stall table (c) a sticky, messy table (d) dirty hands with food
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) keep it quietly (c) close the stall (d) blame the buyer
24. 24.Which of these is good customer service? (a) listening to complaints (b) arguing with a buyer (c) rude replies (d) dirty hands with food
25. 25.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) True (b) False
27. 27.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) clean, covered food (d) arguing with a buyer
29. 29.🔍 Which is the odd one out? (a) a clear price board (b) a tidy stall table (c) greeting with a smile (d) serving friends first
30. 30.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) serving friends first
31. 31.True or false: “ignoring a customer” is good customer service. (a) True (b) False
32. 32.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
33. 33.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) hiding the prices (d) fixing mistakes quickly
34. 34.True or false: “serving friends first” is good customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) ignoring a customer (c) chatting on the phone (d) counting change wrongly
36. 36.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
37. 37.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
38. 38.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) a clear price board (d) chatting on the phone
39. 39.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
40. 40.Which of these is poor customer service? (a) giving correct change (b) a tidy stall table (c) fixing mistakes quickly (d) counting change wrongly

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