Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 738 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
2. 2.True or false: “listening to complaints” is poor customer service. (a) True (b) False
3. 3.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
4. 4.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) keep it quietly (c) close the stall (d) give it back, say sorry
5. 5.Which of these is good customer service? (a) saying thank you (b) serving friends first (c) dirty hands with food (d) ignoring a customer
6. 6.Which of these is good customer service? (a) clean, covered food (b) rude replies (c) chatting on the phone (d) ignoring a customer
7. 7.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
8. 8.🔍 Which is the odd one out? (a) listening to complaints (b) rude replies (c) giving correct change (d) saying thank you
9. 9.🧍 Three people are waiting. What is good service? (a) take a break (b) make them leave (c) serve them in turn (d) serve friends first
10. 10.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
11. 11.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) dirty hands with food (d) a tidy stall table
12. 12.Which of these is good customer service? (a) listening to complaints (b) a sticky, messy table (c) arguing with a buyer (d) hiding the prices
13. 13.Which of these is good customer service? (a) ignoring a customer (b) chatting on the phone (c) hiding the prices (d) sorry for a long wait
14. 14.True or false: “serving friends first” is good customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
16. 16.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
17. 17.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) fixing mistakes quickly (d) ignoring a customer
19. 19.True or false: “greeting with a smile” is good customer service. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) greeting with a smile (d) a clear price board
21. 21.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) a clear price board (d) rude replies
22. 22.Which of these is poor customer service? (a) clean, covered food (b) counting change wrongly (c) sorry for a long wait (d) listening to complaints
23. 23.Which of these is poor customer service? (a) a tidy stall table (b) fixing mistakes quickly (c) hiding the prices (d) giving correct change
24. 24.🔍 Which is the odd one out? (a) hiding the prices (b) dirty hands with food (c) arguing with a buyer (d) giving correct change
25. 25.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
26. 26.True or false: “saying thank you” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) counting change wrongly (d) hiding the prices
28. 28.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
29. 29.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) sorry for a long wait (d) arguing with a buyer
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) ignore it (d) thank them and note it
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) counting change wrongly (c) greeting with a smile (d) arguing with a buyer
34. 34.True or false: “ignoring a customer” is good customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
36. 36.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) serving friends first (d) a tidy stall table
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) fixing mistakes quickly
40. 40.Which of these is poor customer service? (a) saying thank you (b) arguing with a buyer (c) greeting with a smile (d) fixing mistakes quickly

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