Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 739 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a clear price board” is poor customer service. (a) False (b) True
2. 2.True or false: “clean, covered food” is good customer service. (a) True (b) False
3. 3.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
5. 5.🔍 Which is the odd one out? (a) a clear price board (b) a sticky, messy table (c) hiding the prices (d) serving friends first
6. 6.Which of these is poor customer service? (a) listening to complaints (b) rude replies (c) fixing mistakes quickly (d) a tidy stall table
7. 7.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) sorry for a long wait (c) ignoring a customer (d) a sticky, messy table
9. 9.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
10. 10.🔁 Why does good service matter so much? (a) buyers come back (b) it costs a lot (c) it is slower (d) it does not
11. 11.🔍 Which is the odd one out? (a) arguing with a buyer (b) serving friends first (c) hiding the prices (d) a tidy stall table
12. 12.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
13. 13.True or false: “giving correct change” is good customer service. (a) True (b) False
14. 14.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) giving correct change (d) clean, covered food
15. 15.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a sticky, messy table (d) a clear price board
17. 17.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
18. 18.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
19. 19.🔍 Which is the odd one out? (a) serving friends first (b) fixing mistakes quickly (c) giving correct change (d) a clear price board
20. 20.True or false: “chatting on the phone” is good customer service. (a) False (b) True
21. 21.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
22. 22.🔍 Which is the odd one out? (a) saying thank you (b) a tidy stall table (c) greeting with a smile (d) ignoring a customer
23. 23.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
24. 24.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
25. 25.Which of these is poor customer service? (a) saying thank you (b) sorry for a long wait (c) counting change wrongly (d) a clear price board
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.🧍 Three people are waiting. What is good service? (a) make them leave (b) serve them in turn (c) take a break (d) serve friends first
28. 28.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) greeting with a smile (d) chatting on the phone
29. 29.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) ignoring a customer (d) giving correct change
31. 31.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) giving correct change (d) fixing mistakes quickly
32. 32.True or false: “clean, covered food” is poor customer service. (a) False (b) True
33. 33.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) dirty hands with food (d) clean, covered food
34. 34.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
35. 35.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) argue (c) thank them and note it (d) ignore it
36. 36.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) giving correct change
37. 37.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
38. 38.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) serving friends first (d) a tidy stall table
39. 39.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) fixing mistakes quickly (d) greeting with a smile
40. 40.Which of these is good customer service? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) dirty hands with food

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids