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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 740 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
  2. 2.True or false: “a clear price board” is poor customer service. (a) False (b) True
  3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  4. 4.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  5. 5.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  6. 6.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
  7. 7.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
  8. 8.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) chatting on the phone (d) fixing mistakes quickly
  9. 9.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
  10. 10.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) saying thank you (d) a tidy stall table
  11. 11.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) listening to complaints (d) serving friends first
  12. 12.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  13. 13.🔍 Which is the odd one out? (a) a clear price board (b) sorry for a long wait (c) giving correct change (d) dirty hands with food
  14. 14.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  15. 15.🔍 Which is the odd one out? (a) greeting with a smile (b) giving correct change (c) a tidy stall table (d) hiding the prices
  16. 16.True or false: “listening to complaints” is poor customer service. (a) False (b) True
  17. 17.Which of these is good customer service? (a) a clear price board (b) dirty hands with food (c) rude replies (d) counting change wrongly
  18. 18.Which of these is poor customer service? (a) clean, covered food (b) arguing with a buyer (c) saying thank you (d) greeting with a smile
  19. 19.True or false: “serving friends first” is good customer service. (a) False (b) True
  20. 20.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) clean, covered food (d) a tidy stall table
  21. 21.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) take a break (c) make them leave (d) serve friends first
  22. 22.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  23. 23.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  24. 24.Which of these is good customer service? (a) saying thank you (b) counting change wrongly (c) rude replies (d) chatting on the phone
  25. 25.🔍 Which is the odd one out? (a) chatting on the phone (b) a sticky, messy table (c) dirty hands with food (d) giving correct change
  26. 26.Which of these is good customer service? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) listening to complaints
  27. 27.🔍 Which is the odd one out? (a) serving friends first (b) hiding the prices (c) dirty hands with food (d) a clear price board
  28. 28.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
  29. 29.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) counting change wrongly (d) a sticky, messy table
  30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  31. 31.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
  32. 32.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  33. 33.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  34. 34.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  35. 35.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  36. 36.True or false: “giving correct change” is poor customer service. (a) True (b) False
  37. 37.True or false: “rude replies” is good customer service. (a) True (b) False
  38. 38.True or false: “a clear price board” is good customer service. (a) False (b) True
  39. 39.Which of these is poor customer service? (a) dirty hands with food (b) listening to complaints (c) sorry for a long wait (d) greeting with a smile
  40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

Answer key

  1. good service
  2. False
  3. poor service
  4. good service
  5. poor service
  6. good service
  7. poor service
  8. fixing mistakes quickly
  9. give it back, say sorry
  10. counting change wrongly
  11. listening to complaints
  12. poor service
  13. dirty hands with food
  14. True
  15. hiding the prices
  16. False
  17. a clear price board
  18. arguing with a buyer
  19. False
  20. ignoring a customer
  21. serve them in turn
  22. poor service
  23. True
  24. saying thank you
  25. giving correct change
  26. listening to complaints
  27. a clear price board
  28. good service
  29. giving correct change
  30. poor service
  31. True
  32. True
  33. True
  34. good service
  35. good service
  36. False
  37. False
  38. True
  39. dirty hands with food
  40. False

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