Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 75 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) rude replies (b) a tidy stall table (c) listening to complaints (d) greeting with a smile
2. 2.True or false: “chatting on the phone” is good customer service. (a) False (b) True
3. 3.True or false: “chatting on the phone” is poor customer service. (a) False (b) True
4. 4.Which of these is poor customer service? (a) greeting with a smile (b) chatting on the phone (c) a clear price board (d) sorry for a long wait
5. 5.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
6. 6.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
7. 7.Which of these is poor customer service? (a) giving correct change (b) dirty hands with food (c) saying thank you (d) listening to complaints
8. 8.True or false: “dirty hands with food” is good customer service. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) listening to complaints (b) greeting with a smile (c) serving friends first (d) clean, covered food
10. 10.Which of these is good customer service? (a) rude replies (b) saying thank you (c) dirty hands with food (d) hiding the prices
11. 11.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
12. 12.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) a sticky, messy table (d) greeting with a smile
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
14. 14.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
15. 15.True or false: “listening to complaints” is poor customer service. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) fixing mistakes quickly (d) hiding the prices
17. 17.🔍 Which is the odd one out? (a) giving correct change (b) a clear price board (c) a tidy stall table (d) hiding the prices
18. 18.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
20. 20.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) sorry for a long wait
21. 21.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
22. 22.Which of these is good customer service? (a) arguing with a buyer (b) serving friends first (c) a tidy stall table (d) rude replies
23. 23.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
25. 25.🔁 Why does good service matter so much? (a) it does not (b) it costs a lot (c) it is slower (d) buyers come back
26. 26.Which of these is poor customer service? (a) a clear price board (b) counting change wrongly (c) sorry for a long wait (d) listening to complaints
27. 27.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) counting change wrongly (c) greeting with a smile (d) sorry for a long wait
29. 29.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
30. 30.True or false: “greeting with a smile” is good customer service. (a) False (b) True
31. 31.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
32. 32.Which of these is poor customer service? (a) greeting with a smile (b) giving correct change (c) arguing with a buyer (d) a tidy stall table
33. 33.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
34. 34.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) ignoring a customer (d) a sticky, messy table
35. 35.🔍 Which is the odd one out? (a) a sticky, messy table (b) chatting on the phone (c) hiding the prices (d) giving correct change
36. 36.True or false: “rude replies” is good customer service. (a) True (b) False
37. 37.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
38. 38.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
39. 39.True or false: “a clear price board” is poor customer service. (a) True (b) False
40. 40.True or false: “a tidy stall table” is good customer service. (a) True (b) False

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