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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 741 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.True or false: “hiding the prices” is poor customer service. (a) False (b) True
  2. 2.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  3. 3.🔍 Which is the odd one out? (a) counting change wrongly (b) greeting with a smile (c) clean, covered food (d) sorry for a long wait
  4. 4.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) saying thank you (d) ignoring a customer
  5. 5.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) hiding the prices (d) listening to complaints
  6. 6.True or false: “a tidy stall table” is good customer service. (a) False (b) True
  7. 7.Which of these is poor customer service? (a) a clear price board (b) serving friends first (c) clean, covered food (d) sorry for a long wait
  8. 8.True or false: “greeting with a smile” is good customer service. (a) True (b) False
  9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
  10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) fixing mistakes quickly (c) arguing with a buyer (d) dirty hands with food
  11. 11.🔍 Which is the odd one out? (a) clean, covered food (b) a sticky, messy table (c) a clear price board (d) saying thank you
  12. 12.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
  13. 13.Which of these is poor customer service? (a) greeting with a smile (b) saying thank you (c) fixing mistakes quickly (d) a sticky, messy table
  14. 14.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  15. 15.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
  17. 17.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  18. 18.True or false: “clean, covered food” is good customer service. (a) True (b) False
  19. 19.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) hiding the prices (d) counting change wrongly
  20. 20.True or false: “saying thank you” is good customer service. (a) False (b) True
  21. 21.🔁 Why does good service matter so much? (a) it is slower (b) it costs a lot (c) it does not (d) buyers come back
  22. 22.🧍 Three people are waiting. What is good service? (a) take a break (b) serve friends first (c) serve them in turn (d) make them leave
  23. 23.True or false: “saying thank you” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  25. 25.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
  26. 26.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  27. 27.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) dirty hands with food (d) serving friends first
  28. 28.🔍 Which is the odd one out? (a) listening to complaints (b) sorry for a long wait (c) serving friends first (d) fixing mistakes quickly
  29. 29.Which of these is poor customer service? (a) arguing with a buyer (b) giving correct change (c) listening to complaints (d) clean, covered food
  30. 30.True or false: “a clear price board” is poor customer service. (a) False (b) True
  31. 31.Which of these is good customer service? (a) giving correct change (b) ignoring a customer (c) chatting on the phone (d) hiding the prices
  32. 32.Which of these is good customer service? (a) counting change wrongly (b) ignoring a customer (c) serving friends first (d) clean, covered food
  33. 33.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
  34. 34.Which of these is poor customer service? (a) greeting with a smile (b) sorry for a long wait (c) fixing mistakes quickly (d) rude replies
  35. 35.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
  36. 36.True or false: “clean, covered food” is poor customer service. (a) True (b) False
  37. 37.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  38. 38.Which of these is poor customer service? (a) saying thank you (b) chatting on the phone (c) greeting with a smile (d) fixing mistakes quickly
  39. 39.True or false: “hiding the prices” is good customer service. (a) False (b) True
  40. 40.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service

Answer key

  1. True
  2. poor service
  3. counting change wrongly
  4. ignoring a customer
  5. listening to complaints
  6. True
  7. serving friends first
  8. True
  9. False
  10. fixing mistakes quickly
  11. a sticky, messy table
  12. poor service
  13. a sticky, messy table
  14. poor service
  15. good service
  16. give it back, say sorry
  17. poor service
  18. True
  19. saying thank you
  20. True
  21. buyers come back
  22. serve them in turn
  23. False
  24. good service
  25. False
  26. good service
  27. a clear price board
  28. serving friends first
  29. arguing with a buyer
  30. False
  31. giving correct change
  32. clean, covered food
  33. True
  34. rude replies
  35. good service
  36. False
  37. True
  38. chatting on the phone
  39. False
  40. good service

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