Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 742 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) saying thank you (b) giving correct change (c) serving friends first (d) a clear price board
3. 3.Which of these is poor customer service? (a) giving correct change (b) greeting with a smile (c) listening to complaints (d) counting change wrongly
4. 4.🔍 Which is the odd one out? (a) ignoring a customer (b) arguing with a buyer (c) a clear price board (d) chatting on the phone
5. 5.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) sorry for a long wait (d) counting change wrongly
6. 6.True or false: “ignoring a customer” is good customer service. (a) True (b) False
7. 7.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
8. 8.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
9. 9.True or false: “listening to complaints” is poor customer service. (a) True (b) False
10. 10.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) hiding the prices (d) dirty hands with food
12. 12.True or false: “giving correct change” is poor customer service. (a) False (b) True
13. 13.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
14. 14.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) a clear price board (b) arguing with a buyer (c) sorry for a long wait (d) saying thank you
16. 16.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
17. 17.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) dirty hands with food
18. 18.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) make them leave (d) take a break
19. 19.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
20. 20.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
21. 21.Which of these is good customer service? (a) serving friends first (b) a clear price board (c) hiding the prices (d) ignoring a customer
22. 22.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
23. 23.Which of these is good customer service? (a) counting change wrongly (b) chatting on the phone (c) greeting with a smile (d) hiding the prices
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) chatting on the phone (c) a clear price board (d) listening to complaints
26. 26.🔍 Which is the odd one out? (a) arguing with a buyer (b) greeting with a smile (c) giving correct change (d) listening to complaints
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) rude replies (c) dirty hands with food (d) clean, covered food
28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) hiding the prices (c) clean, covered food (d) saying thank you
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
31. 31.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) a sticky, messy table (b) fixing mistakes quickly (c) dirty hands with food (d) counting change wrongly
33. 33.Which of these is good customer service? (a) counting change wrongly (b) arguing with a buyer (c) rude replies (d) giving correct change
34. 34.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) counting change wrongly (d) a tidy stall table
35. 35.🔍 Which is the odd one out? (a) dirty hands with food (b) saying thank you (c) fixing mistakes quickly (d) a tidy stall table
36. 36.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
37. 37.True or false: “chatting on the phone” is good customer service. (a) True (b) False
38. 38.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) listening to complaints
39. 39.Which of these is poor customer service? (a) sorry for a long wait (b) rude replies (c) greeting with a smile (d) clean, covered food
40. 40.True or false: “giving correct change” is good customer service. (a) True (b) False

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