Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 743 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “giving correct change” is good customer service. (a) False (b) True
2. 2.Which of these is good customer service? (a) hiding the prices (b) arguing with a buyer (c) counting change wrongly (d) a tidy stall table
3. 3.Which of these is poor customer service? (a) clean, covered food (b) chatting on the phone (c) listening to complaints (d) giving correct change
4. 4.🔍 Which is the odd one out? (a) arguing with a buyer (b) sorry for a long wait (c) serving friends first (d) counting change wrongly
5. 5.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
6. 6.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
7. 7.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
8. 8.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) counting change wrongly (d) saying thank you
9. 9.Which of these is good customer service? (a) clean, covered food (b) a sticky, messy table (c) hiding the prices (d) arguing with a buyer
10. 10.🔍 Which is the odd one out? (a) ignoring a customer (b) saying thank you (c) a sticky, messy table (d) arguing with a buyer
11. 11.🔍 Which is the odd one out? (a) serving friends first (b) a clear price board (c) listening to complaints (d) fixing mistakes quickly
12. 12.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
13. 13.🔍 Which is the odd one out? (a) saying thank you (b) greeting with a smile (c) a clear price board (d) arguing with a buyer
14. 14.True or false: “listening to complaints” is poor customer service. (a) True (b) False
15. 15.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) hiding the prices (d) ignoring a customer
17. 17.🔁 Why does good service matter so much? (a) buyers come back (b) it is slower (c) it costs a lot (d) it does not
18. 18.🔍 Which is the odd one out? (a) clean, covered food (b) counting change wrongly (c) rude replies (d) dirty hands with food
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
21. 21.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
22. 22.Which of these is good customer service? (a) hiding the prices (b) serving friends first (c) a clear price board (d) ignoring a customer
23. 23.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) saying thank you (c) a tidy stall table (d) hiding the prices
24. 24.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
25. 25.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
26. 26.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
27. 27.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
29. 29.Which of these is good customer service? (a) dirty hands with food (b) chatting on the phone (c) giving correct change (d) a sticky, messy table
30. 30.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) greeting with a smile (c) arguing with a buyer (d) dirty hands with food
32. 32.Which of these is poor customer service? (a) ignoring a customer (b) fixing mistakes quickly (c) listening to complaints (d) sorry for a long wait
33. 33.Which of these is good customer service? (a) rude replies (b) greeting with a smile (c) serving friends first (d) dirty hands with food
34. 34.True or false: “serving friends first” is poor customer service. (a) True (b) False
35. 35.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
37. 37.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) ignoring a customer (d) sorry for a long wait
38. 38.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
39. 39.🔍 Which is the odd one out? (a) a tidy stall table (b) a sticky, messy table (c) listening to complaints (d) fixing mistakes quickly
40. 40.Which of these is good customer service? (a) rude replies (b) ignoring a customer (c) arguing with a buyer (d) fixing mistakes quickly

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