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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 744 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

NameDateTime takenScore ___ / 40
  1. 1.True or false: “a clear price board” is poor customer service. (a) False (b) True
  2. 2.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  3. 3.True or false: “chatting on the phone” is poor customer service. (a) True (b) False
  4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) say sorry, add sugar (c) laugh at them (d) ignore them
  5. 5.True or false: “greeting with a smile” is poor customer service. (a) False (b) True
  6. 6.🔍 Which is the odd one out? (a) a tidy stall table (b) giving correct change (c) sorry for a long wait (d) counting change wrongly
  7. 7.🔍 Which is the odd one out? (a) counting change wrongly (b) chatting on the phone (c) serving friends first (d) fixing mistakes quickly
  8. 8.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) chatting on the phone (d) a tidy stall table
  9. 9.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  10. 10.Which of these is poor customer service? (a) a clear price board (b) dirty hands with food (c) sorry for a long wait (d) giving correct change
  11. 11.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it costs a lot (d) it does not
  12. 12.🔍 Which is the odd one out? (a) arguing with a buyer (b) chatting on the phone (c) dirty hands with food (d) greeting with a smile
  13. 13.🔍 Which is the odd one out? (a) ignoring a customer (b) clean, covered food (c) giving correct change (d) greeting with a smile
  14. 14.Which of these is good customer service? (a) dirty hands with food (b) giving correct change (c) counting change wrongly (d) ignoring a customer
  15. 15.True or false: “clean, covered food” is poor customer service. (a) False (b) True
  16. 16.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  17. 17.True or false: “clean, covered food” is good customer service. (a) True (b) False
  18. 18.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) chatting on the phone (d) a tidy stall table
  19. 19.Which of these is poor customer service? (a) clean, covered food (b) hiding the prices (c) a tidy stall table (d) fixing mistakes quickly
  20. 20.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  21. 21.Which of these is poor customer service? (a) a tidy stall table (b) clean, covered food (c) fixing mistakes quickly (d) arguing with a buyer
  22. 22.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  23. 23.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
  24. 24.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
  25. 25.Which of these is poor customer service? (a) listening to complaints (b) serving friends first (c) saying thank you (d) clean, covered food
  26. 26.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  27. 27.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  28. 28.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
  29. 29.True or false: “sorry for a long wait” is poor customer service. (a) False (b) True
  30. 30.Which of these is good customer service? (a) ignoring a customer (b) counting change wrongly (c) clean, covered food (d) rude replies
  31. 31.True or false: “rude replies” is good customer service. (a) False (b) True
  32. 32.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
  33. 33.True or false: “saying thank you” is poor customer service. (a) False (b) True
  34. 34.Which of these is good customer service? (a) rude replies (b) chatting on the phone (c) greeting with a smile (d) arguing with a buyer
  35. 35.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
  36. 36.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) serving friends first (d) saying thank you
  37. 37.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) blame the buyer (d) give it back, say sorry
  38. 38.True or false: “listening to complaints” is good customer service. (a) True (b) False
  39. 39.🔍 Which is the odd one out? (a) listening to complaints (b) clean, covered food (c) arguing with a buyer (d) saying thank you
  40. 40.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service

Answer key

  1. False
  2. True
  3. True
  4. say sorry, add sugar
  5. False
  6. counting change wrongly
  7. fixing mistakes quickly
  8. a tidy stall table
  9. good service
  10. dirty hands with food
  11. buyers come back
  12. greeting with a smile
  13. ignoring a customer
  14. giving correct change
  15. False
  16. poor service
  17. True
  18. chatting on the phone
  19. hiding the prices
  20. True
  21. arguing with a buyer
  22. poor service
  23. good service
  24. poor service
  25. serving friends first
  26. good service
  27. good service
  28. poor service
  29. False
  30. clean, covered food
  31. False
  32. False
  33. False
  34. greeting with a smile
  35. False
  36. saying thank you
  37. give it back, say sorry
  38. True
  39. arguing with a buyer
  40. poor service

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