Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 745 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) listening to complaints (b) arguing with a buyer (c) a tidy stall table (d) greeting with a smile
3. 3.Which of these is poor customer service? (a) clean, covered food (b) saying thank you (c) greeting with a smile (d) chatting on the phone
4. 4.Which of these is poor customer service? (a) a sticky, messy table (b) clean, covered food (c) a clear price board (d) fixing mistakes quickly
5. 5.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
6. 6.Which of these is good customer service? (a) hiding the prices (b) chatting on the phone (c) serving friends first (d) saying thank you
7. 7.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) rude replies (d) hiding the prices
8. 8.True or false: “giving correct change” is poor customer service. (a) True (b) False
9. 9.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
10. 10.Which of these is good customer service? (a) counting change wrongly (b) hiding the prices (c) greeting with a smile (d) serving friends first
11. 11.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
12. 12.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
13. 13.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) clean, covered food (d) serving friends first
14. 14.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) a clear price board (d) arguing with a buyer
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) close the stall (c) keep it quietly (d) blame the buyer
17. 17.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) arguing with a buyer (d) ignoring a customer
19. 19.Which of these is good customer service? (a) clean, covered food (b) ignoring a customer (c) counting change wrongly (d) rude replies
20. 20.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) hiding the prices (d) a clear price board
21. 21.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
22. 22.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) it does not (d) buyers come back
23. 23.🔍 Which is the odd one out? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) dirty hands with food
24. 24.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
25. 25.Which of these is good customer service? (a) dirty hands with food (b) a tidy stall table (c) counting change wrongly (d) rude replies
26. 26.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
27. 27.🔍 Which is the odd one out? (a) chatting on the phone (b) arguing with a buyer (c) a tidy stall table (d) a sticky, messy table
28. 28.🧍 Three people are waiting. What is good service? (a) serve friends first (b) make them leave (c) take a break (d) serve them in turn
29. 29.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) chatting on the phone (b) hiding the prices (c) rude replies (d) sorry for a long wait
31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
32. 32.Which of these is good customer service? (a) rude replies (b) hiding the prices (c) giving correct change (d) serving friends first
33. 33.True or false: “saying thank you” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) listening to complaints (b) saying thank you (c) counting change wrongly (d) fixing mistakes quickly
35. 35.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) ignoring a customer (d) greeting with a smile
36. 36.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
37. 37.True or false: “dirty hands with food” is good customer service. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) serving friends first (b) a sticky, messy table (c) listening to complaints (d) chatting on the phone
39. 39.True or false: “fixing mistakes quickly” is poor customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) dirty hands with food (b) chatting on the phone (c) greeting with a smile (d) rude replies

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