Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 746 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
4. 4.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) counting change wrongly (c) serving friends first (d) ignoring a customer
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) dirty hands with food (c) clean, covered food (d) rude replies
7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
8. 8.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
9. 9.Which of these is poor customer service? (a) giving correct change (b) arguing with a buyer (c) listening to complaints (d) saying thank you
10. 10.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
11. 11.True or false: “listening to complaints” is good customer service. (a) True (b) False
12. 12.True or false: “giving correct change” is poor customer service. (a) True (b) False
13. 13.True or false: “a sticky, messy table” is good customer service. (a) True (b) False
14. 14.Which of these is good customer service? (a) serving friends first (b) dirty hands with food (c) chatting on the phone (d) saying thank you
15. 15.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) a sticky, messy table (d) clean, covered food
16. 16.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) keep it quietly (d) close the stall
17. 17.Which of these is good customer service? (a) counting change wrongly (b) a clear price board (c) ignoring a customer (d) serving friends first
18. 18.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
19. 19.True or false: “counting change wrongly” is good customer service. (a) True (b) False
20. 20.Which of these is good customer service? (a) arguing with a buyer (b) greeting with a smile (c) rude replies (d) counting change wrongly
21. 21.🔍 Which is the odd one out? (a) a tidy stall table (b) counting change wrongly (c) arguing with a buyer (d) a sticky, messy table
22. 22.Which of these is good customer service? (a) chatting on the phone (b) serving friends first (c) ignoring a customer (d) listening to complaints
23. 23.🔍 Which is the odd one out? (a) giving correct change (b) sorry for a long wait (c) counting change wrongly (d) greeting with a smile
24. 24.📝 A customer has an idea to improve your cards. You should… (a) argue (b) tell them to go (c) thank them and note it (d) ignore it
25. 25.🔍 Which is the odd one out? (a) giving correct change (b) greeting with a smile (c) hiding the prices (d) fixing mistakes quickly
26. 26.Which of these is poor customer service? (a) serving friends first (b) greeting with a smile (c) saying thank you (d) a tidy stall table
27. 27.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
28. 28.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) greeting with a smile (d) arguing with a buyer
29. 29.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) rude replies (d) giving correct change
30. 30.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) serving friends first
31. 31.Which of these is good customer service? (a) rude replies (b) dirty hands with food (c) clean, covered food (d) a sticky, messy table
32. 32.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) counting change wrongly (d) sorry for a long wait
33. 33.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) greeting with a smile (d) a sticky, messy table
34. 34.🔍 Which is the odd one out? (a) clean, covered food (b) a tidy stall table (c) chatting on the phone (d) saying thank you
35. 35.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
36. 36.True or false: “a tidy stall table” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) a clear price board (b) ignoring a customer (c) a sticky, messy table (d) hiding the prices
38. 38.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
39. 39.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
40. 40.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service

Free entrepreneurship lessons, practice and worksheets at talentjr.in/entrepreneurship-for-kids