Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 747 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
2. 2.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
3. 3.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) thank them and note it (d) tell them to go
5. 5.Which of these is good customer service? (a) rude replies (b) a tidy stall table (c) counting change wrongly (d) a sticky, messy table
6. 6.🔍 Which is the odd one out? (a) counting change wrongly (b) ignoring a customer (c) arguing with a buyer (d) greeting with a smile
7. 7.True or false: “a clear price board” is poor customer service. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) arguing with a buyer (b) saying thank you (c) counting change wrongly (d) chatting on the phone
9. 9.🔍 Which is the odd one out? (a) greeting with a smile (b) a tidy stall table (c) hiding the prices (d) listening to complaints
10. 10.Which of these is poor customer service? (a) saying thank you (b) fixing mistakes quickly (c) sorry for a long wait (d) chatting on the phone
11. 11.True or false: “listening to complaints” is poor customer service. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) greeting with a smile (d) listening to complaints
13. 13.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
14. 14.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) sorry for a long wait (c) a sticky, messy table (d) saying thank you
16. 16.True or false: “saying thank you” is poor customer service. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) a clear price board (b) saying thank you (c) clean, covered food (d) arguing with a buyer
18. 18.Which of these is good customer service? (a) serving friends first (b) arguing with a buyer (c) ignoring a customer (d) fixing mistakes quickly
19. 19.Which of these is good customer service? (a) a sticky, messy table (b) counting change wrongly (c) arguing with a buyer (d) sorry for a long wait
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) clean, covered food (d) counting change wrongly
21. 21.True or false: “ignoring a customer” is good customer service. (a) True (b) False
22. 22.True or false: “dirty hands with food” is good customer service. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) chatting on the phone (d) clean, covered food
24. 24.🔍 Which is the odd one out? (a) counting change wrongly (b) rude replies (c) hiding the prices (d) fixing mistakes quickly
25. 25.Which of these is poor customer service? (a) saying thank you (b) giving correct change (c) clean, covered food (d) counting change wrongly
26. 26.🔍 Which is the odd one out? (a) a tidy stall table (b) clean, covered food (c) sorry for a long wait (d) ignoring a customer
27. 27.🔍 Which is the odd one out? (a) rude replies (b) arguing with a buyer (c) a clear price board (d) hiding the prices
28. 28.Which of these is good customer service? (a) rude replies (b) saying thank you (c) ignoring a customer (d) serving friends first
29. 29.Which of these is good customer service? (a) a sticky, messy table (b) hiding the prices (c) a clear price board (d) rude replies
30. 30.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) arguing with a buyer (b) dirty hands with food (c) counting change wrongly (d) greeting with a smile
32. 32.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
33. 33.True or false: “clean, covered food” is poor customer service. (a) True (b) False
34. 34.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) fixing mistakes quickly (d) ignoring a customer
35. 35.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
36. 36.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
37. 37.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
38. 38.Which of these is good customer service? (a) giving correct change (b) hiding the prices (c) rude replies (d) chatting on the phone
39. 39.True or false: “giving correct change” is good customer service. (a) False (b) True
40. 40.Which of these is good customer service? (a) dirty hands with food (b) arguing with a buyer (c) clean, covered food (d) serving friends first

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