Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 748 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) True (b) False
2. 2.Which of these is poor customer service? (a) giving correct change (b) hiding the prices (c) sorry for a long wait (d) listening to complaints
3. 3.True or false: “chatting on the phone” is good customer service. (a) True (b) False
4. 4.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
5. 5.📝 A customer has an idea to improve your cards. You should… (a) tell them to go (b) ignore it (c) thank them and note it (d) argue
6. 6.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
7. 7.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
8. 8.Which of these is good customer service? (a) dirty hands with food (b) rude replies (c) sorry for a long wait (d) hiding the prices
9. 9.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
10. 10.Which of these is poor customer service? (a) saying thank you (b) greeting with a smile (c) chatting on the phone (d) listening to complaints
11. 11.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) a sticky, messy table (b) giving correct change (c) clean, covered food (d) greeting with a smile
13. 13.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) arguing with a buyer (d) serving friends first
14. 14.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) ignore them (c) say sorry, add sugar (d) laugh at them
15. 15.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
16. 16.🔍 Which is the odd one out? (a) a sticky, messy table (b) hiding the prices (c) chatting on the phone (d) a clear price board
17. 17.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
18. 18.Which of these is good customer service? (a) giving correct change (b) serving friends first (c) counting change wrongly (d) rude replies
19. 19.Which of these is poor customer service? (a) a sticky, messy table (b) listening to complaints (c) a clear price board (d) greeting with a smile
20. 20.True or false: “clean, covered food” is poor customer service. (a) False (b) True
21. 21.Which of these is good customer service? (a) a tidy stall table (b) ignoring a customer (c) counting change wrongly (d) arguing with a buyer
22. 22.Which of these is poor customer service? (a) rude replies (b) a clear price board (c) listening to complaints (d) clean, covered food
23. 23.Which of these is poor customer service? (a) ignoring a customer (b) clean, covered food (c) a tidy stall table (d) giving correct change
24. 24.True or false: “greeting with a smile” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) chatting on the phone (b) counting change wrongly (c) ignoring a customer (d) greeting with a smile
26. 26.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
27. 27.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
28. 28.True or false: “counting change wrongly” is good customer service. (a) False (b) True
29. 29.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
30. 30.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) giving correct change (d) sorry for a long wait
31. 31.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) a sticky, messy table (d) counting change wrongly
32. 32.True or false: “rude replies” is good customer service. (a) False (b) True
33. 33.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) close the stall (d) give it back, say sorry
34. 34.🔍 Which is the odd one out? (a) saying thank you (b) ignoring a customer (c) greeting with a smile (d) listening to complaints
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) listening to complaints (c) a clear price board (d) arguing with a buyer
36. 36.True or false: “rude replies” is poor customer service. (a) False (b) True
37. 37.😊 Good or poor customer service: hiding the prices? (a) good service (b) poor service
38. 38.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
39. 39.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) fixing mistakes quickly (d) arguing with a buyer
40. 40.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service

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