Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 749 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “listening to complaints” is good customer service. (a) True (b) False
2. 2.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
3. 3.Which of these is good customer service? (a) rude replies (b) a sticky, messy table (c) serving friends first (d) listening to complaints
4. 4.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
5. 5.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
6. 6.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
7. 7.Which of these is good customer service? (a) a sticky, messy table (b) serving friends first (c) a tidy stall table (d) chatting on the phone
8. 8.Which of these is good customer service? (a) sorry for a long wait (b) chatting on the phone (c) rude replies (d) hiding the prices
9. 9.🔍 Which is the odd one out? (a) hiding the prices (b) a sticky, messy table (c) fixing mistakes quickly (d) counting change wrongly
10. 10.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) thank them and note it (d) argue
11. 11.Which of these is poor customer service? (a) greeting with a smile (b) fixing mistakes quickly (c) ignoring a customer (d) giving correct change
12. 12.😊 Good or poor customer service: a tidy stall table? (a) good service (b) poor service
13. 13.🔍 Which is the odd one out? (a) a clear price board (b) hiding the prices (c) fixing mistakes quickly (d) giving correct change
14. 14.🔍 Which is the odd one out? (a) giving correct change (b) listening to complaints (c) clean, covered food (d) ignoring a customer
15. 15.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
16. 16.Which of these is poor customer service? (a) greeting with a smile (b) rude replies (c) fixing mistakes quickly (d) giving correct change
17. 17.True or false: “counting change wrongly” is poor customer service. (a) True (b) False
18. 18.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
19. 19.True or false: “chatting on the phone” is good customer service. (a) False (b) True
20. 20.True or false: “saying thank you” is poor customer service. (a) True (b) False
21. 21.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
22. 22.True or false: “saying thank you” is good customer service. (a) False (b) True
23. 23.Which of these is good customer service? (a) saying thank you (b) chatting on the phone (c) arguing with a buyer (d) dirty hands with food
24. 24.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) make them leave (c) take a break (d) serve friends first
25. 25.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
26. 26.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) buyers come back (d) it costs a lot
27. 27.🔍 Which is the odd one out? (a) a sticky, messy table (b) counting change wrongly (c) serving friends first (d) clean, covered food
28. 28.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) a clear price board (d) chatting on the phone
29. 29.Which of these is poor customer service? (a) saying thank you (b) clean, covered food (c) dirty hands with food (d) sorry for a long wait
30. 30.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) hiding the prices (b) dirty hands with food (c) chatting on the phone (d) fixing mistakes quickly
32. 32.True or false: “a sticky, messy table” is poor customer service. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) ignoring a customer (b) hiding the prices (c) counting change wrongly (d) sorry for a long wait
34. 34.True or false: “giving correct change” is poor customer service. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) a clear price board (c) chatting on the phone (d) a tidy stall table
36. 36.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
37. 37.True or false: “counting change wrongly” is good customer service. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a tidy stall table (b) greeting with a smile (c) a sticky, messy table (d) clean, covered food
39. 39.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
40. 40.True or false: “rude replies” is poor customer service. (a) False (b) True

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