Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 750 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) give it back, say sorry (c) close the stall (d) keep it quietly
3. 3.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
4. 4.True or false: “clean, covered food” is good customer service. (a) False (b) True
5. 5.😊 Good or poor customer service: greeting with a smile? (a) good service (b) poor service
6. 6.True or false: “chatting on the phone” is good customer service. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) a sticky, messy table (c) dirty hands with food (d) hiding the prices
8. 8.Which of these is good customer service? (a) fixing mistakes quickly (b) a sticky, messy table (c) dirty hands with food (d) rude replies
9. 9.🔍 Which is the odd one out? (a) arguing with a buyer (b) dirty hands with food (c) greeting with a smile (d) rude replies
10. 10.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) listening to complaints (d) greeting with a smile
11. 11.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
12. 12.🔍 Which is the odd one out? (a) a tidy stall table (b) saying thank you (c) counting change wrongly (d) greeting with a smile
13. 13.😊 Good or poor customer service: a sticky, messy table? (a) good service (b) poor service
14. 14.True or false: “ignoring a customer” is good customer service. (a) False (b) True
15. 15.Which of these is poor customer service? (a) a tidy stall table (b) serving friends first (c) sorry for a long wait (d) saying thank you
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) fixing mistakes quickly (c) giving correct change (d) hiding the prices
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) sorry for a long wait (c) rude replies (d) serving friends first
18. 18.True or false: “hiding the prices” is good customer service. (a) False (b) True
19. 19.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
22. 22.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
23. 23.True or false: “ignoring a customer” is poor customer service. (a) False (b) True
24. 24.😊 Good or poor customer service: counting change wrongly? (a) good service (b) poor service
25. 25.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) say sorry, add sugar (c) ignore them (d) argue with them
26. 26.🔍 Which is the odd one out? (a) a sticky, messy table (b) a clear price board (c) greeting with a smile (d) clean, covered food
27. 27.🔍 Which is the odd one out? (a) arguing with a buyer (b) ignoring a customer (c) fixing mistakes quickly (d) serving friends first
28. 28.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
29. 29.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) dirty hands with food (b) greeting with a smile (c) saying thank you (d) a clear price board
31. 31.True or false: “a tidy stall table” is good customer service. (a) False (b) True
32. 32.🔁 Why does good service matter so much? (a) buyers come back (b) it does not (c) it costs a lot (d) it is slower
33. 33.Which of these is poor customer service? (a) a clear price board (b) greeting with a smile (c) a tidy stall table (d) ignoring a customer
34. 34.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
35. 35.True or false: “saying thank you” is good customer service. (a) False (b) True
36. 36.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
37. 37.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) ignoring a customer (d) listening to complaints
38. 38.🔍 Which is the odd one out? (a) dirty hands with food (b) giving correct change (c) arguing with a buyer (d) chatting on the phone
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) greeting with a smile (d) counting change wrongly
40. 40.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True

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