Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 76 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a clear price board (b) rude replies (c) hiding the prices (d) ignoring a customer
2. 2.💰 You gave ₹5 too little change by mistake. What do you do? (a) give it back, say sorry (b) blame the buyer (c) close the stall (d) keep it quietly
3. 3.True or false: “giving correct change” is poor customer service. (a) False (b) True
4. 4.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) argue (c) tell them to go (d) thank them and note it
5. 5.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
6. 6.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) a sticky, messy table (d) greeting with a smile
7. 7.True or false: “saying thank you” is good customer service. (a) True (b) False
8. 8.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
9. 9.😊 Good or poor customer service: ignoring a customer? (a) poor service (b) good service
10. 10.True or false: “dirty hands with food” is good customer service. (a) True (b) False
11. 11.Which of these is poor customer service? (a) fixing mistakes quickly (b) serving friends first (c) greeting with a smile (d) sorry for a long wait
12. 12.🔍 Which is the odd one out? (a) serving friends first (b) arguing with a buyer (c) clean, covered food (d) hiding the prices
13. 13.True or false: “sorry for a long wait” is good customer service. (a) False (b) True
14. 14.True or false: “listening to complaints” is poor customer service. (a) True (b) False
15. 15.🔁 Why does good service matter so much? (a) it is slower (b) it does not (c) it costs a lot (d) buyers come back
16. 16.Which of these is good customer service? (a) arguing with a buyer (b) giving correct change (c) dirty hands with food (d) a sticky, messy table
17. 17.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) dirty hands with food (b) counting change wrongly (c) sorry for a long wait (d) chatting on the phone
19. 19.True or false: “hiding the prices” is poor customer service. (a) True (b) False
20. 20.True or false: “chatting on the phone” is good customer service. (a) False (b) True
21. 21.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) arguing with a buyer (b) rude replies (c) fixing mistakes quickly (d) chatting on the phone
23. 23.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
24. 24.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
25. 25.😊 Good or poor customer service: fixing mistakes quickly? (a) poor service (b) good service
26. 26.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) fixing mistakes quickly (d) chatting on the phone
27. 27.😊 Good or poor customer service: saying thank you? (a) good service (b) poor service
28. 28.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
29. 29.🔍 Which is the odd one out? (a) sorry for a long wait (b) saying thank you (c) fixing mistakes quickly (d) counting change wrongly
30. 30.Which of these is poor customer service? (a) greeting with a smile (b) clean, covered food (c) ignoring a customer (d) fixing mistakes quickly
31. 31.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) laugh at them (c) argue with them (d) ignore them
32. 32.True or false: “clean, covered food” is good customer service. (a) False (b) True
33. 33.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
34. 34.Which of these is poor customer service? (a) giving correct change (b) sorry for a long wait (c) a tidy stall table (d) counting change wrongly
35. 35.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
36. 36.True or false: “greeting with a smile” is good customer service. (a) False (b) True
37. 37.🔍 Which is the odd one out? (a) giving correct change (b) a sticky, messy table (c) ignoring a customer (d) dirty hands with food
38. 38.Which of these is good customer service? (a) hiding the prices (b) counting change wrongly (c) rude replies (d) fixing mistakes quickly
39. 39.Which of these is good customer service? (a) arguing with a buyer (b) ignoring a customer (c) serving friends first (d) sorry for a long wait
40. 40.True or false: “a tidy stall table” is good customer service. (a) False (b) True

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