Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 751 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.🔍 Which is the odd one out? (a) a sticky, messy table (b) ignoring a customer (c) hiding the prices (d) listening to complaints
2. 2.🔍 Which is the odd one out? (a) sorry for a long wait (b) ignoring a customer (c) saying thank you (d) listening to complaints
3. 3.True or false: “rude replies” is good customer service. (a) True (b) False
4. 4.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
5. 5.True or false: “sorry for a long wait” is poor customer service. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) serving friends first (b) counting change wrongly (c) sorry for a long wait (d) dirty hands with food
7. 7.😊 Good or poor customer service: rude replies? (a) good service (b) poor service
8. 8.Which of these is poor customer service? (a) a clear price board (b) listening to complaints (c) sorry for a long wait (d) a sticky, messy table
9. 9.😟 A customer says the lemonade is too sour. Best reply? (a) argue with them (b) laugh at them (c) ignore them (d) say sorry, add sugar
10. 10.True or false: “dirty hands with food” is poor customer service. (a) True (b) False
11. 11.True or false: “dirty hands with food” is good customer service. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) counting change wrongly (d) a clear price board
13. 13.True or false: “a tidy stall table” is good customer service. (a) False (b) True
14. 14.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
15. 15.🧍 Three people are waiting. What is good service? (a) serve them in turn (b) serve friends first (c) take a break (d) make them leave
16. 16.😊 Good or poor customer service: counting change wrongly? (a) poor service (b) good service
17. 17.True or false: “clean, covered food” is poor customer service. (a) False (b) True
18. 18.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
19. 19.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
20. 20.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
21. 21.True or false: “ignoring a customer” is good customer service. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) greeting with a smile (b) clean, covered food (c) fixing mistakes quickly (d) dirty hands with food
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) close the stall (b) give it back, say sorry (c) keep it quietly (d) blame the buyer
24. 24.Which of these is poor customer service? (a) counting change wrongly (b) sorry for a long wait (c) fixing mistakes quickly (d) clean, covered food
25. 25.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
26. 26.True or false: “giving correct change” is poor customer service. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) sorry for a long wait (b) clean, covered food (c) hiding the prices (d) fixing mistakes quickly
28. 28.Which of these is poor customer service? (a) chatting on the phone (b) giving correct change (c) greeting with a smile (d) fixing mistakes quickly
29. 29.Which of these is good customer service? (a) rude replies (b) fixing mistakes quickly (c) counting change wrongly (d) arguing with a buyer
30. 30.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
31. 31.Which of these is good customer service? (a) a sticky, messy table (b) giving correct change (c) counting change wrongly (d) serving friends first
32. 32.📝 A customer has an idea to improve your cards. You should… (a) ignore it (b) tell them to go (c) argue (d) thank them and note it
33. 33.🔍 Which is the odd one out? (a) a tidy stall table (b) fixing mistakes quickly (c) arguing with a buyer (d) sorry for a long wait
34. 34.😊 Good or poor customer service: arguing with a buyer? (a) good service (b) poor service
35. 35.True or false: “serving friends first” is poor customer service. (a) True (b) False
36. 36.Which of these is good customer service? (a) ignoring a customer (b) saying thank you (c) counting change wrongly (d) hiding the prices
37. 37.🔍 Which is the odd one out? (a) greeting with a smile (b) sorry for a long wait (c) chatting on the phone (d) saying thank you
38. 38.🔍 Which is the odd one out? (a) ignoring a customer (b) chatting on the phone (c) a sticky, messy table (d) clean, covered food
39. 39.True or false: “hiding the prices” is good customer service. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) giving correct change (b) rude replies (c) arguing with a buyer (d) ignoring a customer

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