Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 752 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “saying thank you” is poor customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) a sticky, messy table (b) rude replies (c) counting change wrongly (d) greeting with a smile
3. 3.🔍 Which is the odd one out? (a) ignoring a customer (b) listening to complaints (c) saying thank you (d) sorry for a long wait
4. 4.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) argue with them (c) say sorry, add sugar (d) ignore them
5. 5.True or false: “arguing with a buyer” is poor customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) clean, covered food (b) fixing mistakes quickly (c) chatting on the phone (d) giving correct change
7. 7.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) saying thank you (d) rude replies
8. 8.🧍 Three people are waiting. What is good service? (a) serve friends first (b) take a break (c) make them leave (d) serve them in turn
9. 9.Which of these is poor customer service? (a) clean, covered food (b) a tidy stall table (c) giving correct change (d) arguing with a buyer
10. 10.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
11. 11.Which of these is poor customer service? (a) hiding the prices (b) greeting with a smile (c) giving correct change (d) listening to complaints
12. 12.Which of these is poor customer service? (a) sorry for a long wait (b) ignoring a customer (c) greeting with a smile (d) giving correct change
13. 13.🔍 Which is the odd one out? (a) listening to complaints (b) fixing mistakes quickly (c) saying thank you (d) dirty hands with food
14. 14.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
15. 15.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) rude replies (d) chatting on the phone
16. 16.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
17. 17.Which of these is good customer service? (a) arguing with a buyer (b) counting change wrongly (c) a clear price board (d) hiding the prices
18. 18.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
19. 19.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
20. 20.🔁 Why does good service matter so much? (a) it does not (b) it is slower (c) buyers come back (d) it costs a lot
21. 21.Which of these is poor customer service? (a) a tidy stall table (b) giving correct change (c) dirty hands with food (d) clean, covered food
22. 22.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
23. 23.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) close the stall (c) give it back, say sorry (d) blame the buyer
24. 24.True or false: “hiding the prices” is poor customer service. (a) True (b) False
25. 25.Which of these is good customer service? (a) serving friends first (b) hiding the prices (c) a tidy stall table (d) rude replies
26. 26.🔍 Which is the odd one out? (a) counting change wrongly (b) fixing mistakes quickly (c) greeting with a smile (d) a tidy stall table
27. 27.Which of these is good customer service? (a) ignoring a customer (b) giving correct change (c) rude replies (d) arguing with a buyer
28. 28.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) arguing with a buyer (d) greeting with a smile
29. 29.😊 Good or poor customer service: clean, covered food? (a) good service (b) poor service
30. 30.True or false: “giving correct change” is poor customer service. (a) True (b) False
31. 31.True or false: “counting change wrongly” is good customer service. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) hiding the prices (b) arguing with a buyer (c) sorry for a long wait (d) chatting on the phone
33. 33.Which of these is poor customer service? (a) fixing mistakes quickly (b) greeting with a smile (c) counting change wrongly (d) a tidy stall table
34. 34.Which of these is good customer service? (a) clean, covered food (b) dirty hands with food (c) hiding the prices (d) arguing with a buyer
35. 35.😊 Good or poor customer service: saying thank you? (a) poor service (b) good service
36. 36.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
37. 37.True or false: “a tidy stall table” is poor customer service. (a) False (b) True
38. 38.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
39. 39.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
40. 40.🔍 Which is the odd one out? (a) clean, covered food (b) rude replies (c) fixing mistakes quickly (d) a clear price board

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