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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 753 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is good customer service? (a) chatting on the phone (b) arguing with a buyer (c) hiding the prices (d) fixing mistakes quickly
  2. 2.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
  3. 3.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  4. 4.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
  5. 5.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  6. 6.🔍 Which is the odd one out? (a) chatting on the phone (b) ignoring a customer (c) a tidy stall table (d) serving friends first
  7. 7.🔍 Which is the odd one out? (a) hiding the prices (b) rude replies (c) saying thank you (d) counting change wrongly
  8. 8.😊 Good or poor customer service: dirty hands with food? (a) good service (b) poor service
  9. 9.True or false: “arguing with a buyer” is poor customer service. (a) True (b) False
  10. 10.🔍 Which is the odd one out? (a) a tidy stall table (b) serving friends first (c) greeting with a smile (d) fixing mistakes quickly
  11. 11.True or false: “dirty hands with food” is good customer service. (a) True (b) False
  12. 12.True or false: “a sticky, messy table” is good customer service. (a) False (b) True
  13. 13.😊 Good or poor customer service: serving friends first? (a) good service (b) poor service
  14. 14.💰 You gave ₹5 too little change by mistake. What do you do? (a) blame the buyer (b) close the stall (c) keep it quietly (d) give it back, say sorry
  15. 15.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
  16. 16.True or false: “giving correct change” is good customer service. (a) False (b) True
  17. 17.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  18. 18.True or false: “saying thank you” is poor customer service. (a) True (b) False
  19. 19.🔁 Why does good service matter so much? (a) it costs a lot (b) it is slower (c) buyers come back (d) it does not
  20. 20.😊 Good or poor customer service: giving correct change? (a) poor service (b) good service
  21. 21.True or false: “clean, covered food” is good customer service. (a) True (b) False
  22. 22.🔍 Which is the odd one out? (a) dirty hands with food (b) arguing with a buyer (c) greeting with a smile (d) hiding the prices
  23. 23.Which of these is good customer service? (a) ignoring a customer (b) serving friends first (c) arguing with a buyer (d) clean, covered food
  24. 24.Which of these is poor customer service? (a) listening to complaints (b) fixing mistakes quickly (c) hiding the prices (d) greeting with a smile
  25. 25.🔍 Which is the odd one out? (a) clean, covered food (b) saying thank you (c) giving correct change (d) ignoring a customer
  26. 26.Which of these is good customer service? (a) hiding the prices (b) ignoring a customer (c) serving friends first (d) listening to complaints
  27. 27.📝 A customer has an idea to improve your cards. You should… (a) argue (b) thank them and note it (c) tell them to go (d) ignore it
  28. 28.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
  29. 29.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  30. 30.🧍 Three people are waiting. What is good service? (a) take a break (b) serve them in turn (c) serve friends first (d) make them leave
  31. 31.True or false: “dirty hands with food” is poor customer service. (a) False (b) True
  32. 32.😟 A customer says the lemonade is too sour. Best reply? (a) say sorry, add sugar (b) argue with them (c) ignore them (d) laugh at them
  33. 33.True or false: “listening to complaints” is good customer service. (a) True (b) False
  34. 34.True or false: “ignoring a customer” is good customer service. (a) False (b) True
  35. 35.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  36. 36.Which of these is good customer service? (a) dirty hands with food (b) sorry for a long wait (c) serving friends first (d) counting change wrongly
  37. 37.🔍 Which is the odd one out? (a) a clear price board (b) dirty hands with food (c) sorry for a long wait (d) saying thank you
  38. 38.True or false: “a tidy stall table” is good customer service. (a) True (b) False
  39. 39.😊 Good or poor customer service: chatting on the phone? (a) good service (b) poor service
  40. 40.True or false: “hiding the prices” is good customer service. (a) True (b) False

Answer key

  1. fixing mistakes quickly
  2. good service
  3. True
  4. good service
  5. poor service
  6. a tidy stall table
  7. saying thank you
  8. poor service
  9. True
  10. serving friends first
  11. False
  12. False
  13. poor service
  14. give it back, say sorry
  15. poor service
  16. True
  17. True
  18. False
  19. buyers come back
  20. good service
  21. True
  22. greeting with a smile
  23. clean, covered food
  24. hiding the prices
  25. ignoring a customer
  26. listening to complaints
  27. thank them and note it
  28. poor service
  29. good service
  30. serve them in turn
  31. True
  32. say sorry, add sugar
  33. True
  34. False
  35. good service
  36. sorry for a long wait
  37. dirty hands with food
  38. True
  39. poor service
  40. False

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