Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 754 · 40 questions

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

1. 1.True or false: “counting change wrongly” is good customer service. (a) True (b) False
2. 2.Which of these is good customer service? (a) dirty hands with food (b) serving friends first (c) giving correct change (d) rude replies
3. 3.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) fixing mistakes quickly (d) counting change wrongly
4. 4.🔍 Which is the odd one out? (a) dirty hands with food (b) listening to complaints (c) fixing mistakes quickly (d) giving correct change
5. 5.True or false: “a clear price board” is good customer service. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) rude replies (b) a sticky, messy table (c) arguing with a buyer (d) fixing mistakes quickly
7. 7.📝 A customer has an idea to improve your cards. You should… (a) thank them and note it (b) ignore it (c) tell them to go (d) argue
8. 8.True or false: “greeting with a smile” is good customer service. (a) True (b) False
9. 9.🧍 Three people are waiting. What is good service? (a) serve friends first (b) serve them in turn (c) make them leave (d) take a break
10. 10.😟 A customer says the lemonade is too sour. Best reply? (a) ignore them (b) argue with them (c) laugh at them (d) say sorry, add sugar
11. 11.🔍 Which is the odd one out? (a) a tidy stall table (b) arguing with a buyer (c) saying thank you (d) listening to complaints
12. 12.💰 You gave ₹5 too little change by mistake. What do you do? (a) keep it quietly (b) blame the buyer (c) give it back, say sorry (d) close the stall
13. 13.Which of these is poor customer service? (a) rude replies (b) fixing mistakes quickly (c) clean, covered food (d) listening to complaints
14. 14.Which of these is good customer service? (a) serving friends first (b) counting change wrongly (c) saying thank you (d) arguing with a buyer
15. 15.🔍 Which is the odd one out? (a) ignoring a customer (b) rude replies (c) a sticky, messy table (d) greeting with a smile
16. 16.🔍 Which is the odd one out? (a) sorry for a long wait (b) rude replies (c) saying thank you (d) clean, covered food
17. 17.🔍 Which is the odd one out? (a) ignoring a customer (b) giving correct change (c) saying thank you (d) clean, covered food
18. 18.Which of these is poor customer service? (a) a tidy stall table (b) listening to complaints (c) saying thank you (d) chatting on the phone
19. 19.😊 Good or poor customer service: a sticky, messy table? (a) poor service (b) good service
20. 20.😊 Good or poor customer service: sorry for a long wait? (a) poor service (b) good service
21. 21.😊 Good or poor customer service: dirty hands with food? (a) poor service (b) good service
22. 22.😊 Good or poor customer service: clean, covered food? (a) poor service (b) good service
23. 23.🔍 Which is the odd one out? (a) chatting on the phone (b) a clear price board (c) serving friends first (d) ignoring a customer
24. 24.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) sorry for a long wait (b) chatting on the phone (c) a sticky, messy table (d) serving friends first
26. 26.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
27. 27.😊 Good or poor customer service: listening to complaints? (a) good service (b) poor service
28. 28.True or false: “listening to complaints” is good customer service. (a) True (b) False
29. 29.True or false: “ignoring a customer” is good customer service. (a) False (b) True
30. 30.Which of these is poor customer service? (a) dirty hands with food (b) sorry for a long wait (c) greeting with a smile (d) a clear price board
31. 31.😊 Good or poor customer service: a clear price board? (a) poor service (b) good service
32. 32.Which of these is good customer service? (a) arguing with a buyer (b) rude replies (c) listening to complaints (d) counting change wrongly
33. 33.Which of these is good customer service? (a) rude replies (b) serving friends first (c) hiding the prices (d) clean, covered food
34. 34.🔍 Which is the odd one out? (a) hiding the prices (b) greeting with a smile (c) a tidy stall table (d) saying thank you
35. 35.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) fixing mistakes quickly (d) greeting with a smile
36. 36.True or false: “arguing with a buyer” is good customer service. (a) True (b) False
37. 37.🔁 Why does good service matter so much? (a) it is slower (b) buyers come back (c) it does not (d) it costs a lot
38. 38.😊 Good or poor customer service: rude replies? (a) poor service (b) good service
39. 39.True or false: “clean, covered food” is good customer service. (a) True (b) False
40. 40.True or false: “saying thank you” is good customer service. (a) False (b) True

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