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Entrepreneurship Worksheet: Customer Service

Entrepreneurship lesson 19: Customer service · Set 755 · 40 questions
TalentJR

Business tip (Listen, sorry, fix, thank): Good: greeting with a smile, correct change, saying thank you, listening to complaints, clean covered food, a clear price board, fixing mistakes quickly. Poor: ignoring customers, wrong change, rude replies, arguing, dirty hands with food, hiding prices, chatting on the phone. A complaint: listen → say sorry → fix it → thank them.

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  1. 1.Which of these is poor customer service? (a) a clear price board (b) ignoring a customer (c) listening to complaints (d) saying thank you
  2. 2.😟 A customer says the lemonade is too sour. Best reply? (a) laugh at them (b) ignore them (c) say sorry, add sugar (d) argue with them
  3. 3.True or false: “sorry for a long wait” is good customer service. (a) True (b) False
  4. 4.😊 Good or poor customer service: fixing mistakes quickly? (a) good service (b) poor service
  5. 5.😊 Good or poor customer service: a tidy stall table? (a) poor service (b) good service
  6. 6.🔍 Which is the odd one out? (a) a clear price board (b) fixing mistakes quickly (c) rude replies (d) giving correct change
  7. 7.🔍 Which is the odd one out? (a) a tidy stall table (b) listening to complaints (c) arguing with a buyer (d) giving correct change
  8. 8.🔍 Which is the odd one out? (a) serving friends first (b) saying thank you (c) a tidy stall table (d) fixing mistakes quickly
  9. 9.Which of these is good customer service? (a) counting change wrongly (b) dirty hands with food (c) ignoring a customer (d) listening to complaints
  10. 10.😊 Good or poor customer service: serving friends first? (a) poor service (b) good service
  11. 11.Which of these is poor customer service? (a) listening to complaints (b) a tidy stall table (c) chatting on the phone (d) greeting with a smile
  12. 12.🔍 Which is the odd one out? (a) counting change wrongly (b) listening to complaints (c) ignoring a customer (d) arguing with a buyer
  13. 13.True or false: “a clear price board” is poor customer service. (a) False (b) True
  14. 14.🔁 Why does good service matter so much? (a) it does not (b) buyers come back (c) it is slower (d) it costs a lot
  15. 15.😊 Good or poor customer service: ignoring a customer? (a) good service (b) poor service
  16. 16.True or false: “counting change wrongly” is good customer service. (a) False (b) True
  17. 17.True or false: “fixing mistakes quickly” is good customer service. (a) False (b) True
  18. 18.Which of these is poor customer service? (a) a clear price board (b) saying thank you (c) hiding the prices (d) clean, covered food
  19. 19.🧍 Three people are waiting. What is good service? (a) make them leave (b) take a break (c) serve friends first (d) serve them in turn
  20. 20.Which of these is poor customer service? (a) clean, covered food (b) giving correct change (c) rude replies (d) a clear price board
  21. 21.🔍 Which is the odd one out? (a) fixing mistakes quickly (b) giving correct change (c) greeting with a smile (d) hiding the prices
  22. 22.😊 Good or poor customer service: hiding the prices? (a) poor service (b) good service
  23. 23.True or false: “giving correct change” is poor customer service. (a) True (b) False
  24. 24.😊 Good or poor customer service: listening to complaints? (a) poor service (b) good service
  25. 25.🔍 Which is the odd one out? (a) giving correct change (b) counting change wrongly (c) a clear price board (d) greeting with a smile
  26. 26.😊 Good or poor customer service: sorry for a long wait? (a) good service (b) poor service
  27. 27.😊 Good or poor customer service: giving correct change? (a) good service (b) poor service
  28. 28.😊 Good or poor customer service: chatting on the phone? (a) poor service (b) good service
  29. 29.True or false: “saying thank you” is good customer service. (a) False (b) True
  30. 30.True or false: “rude replies” is good customer service. (a) True (b) False
  31. 31.True or false: “listening to complaints” is good customer service. (a) True (b) False
  32. 32.Which of these is poor customer service? (a) a tidy stall table (b) a sticky, messy table (c) saying thank you (d) greeting with a smile
  33. 33.Which of these is good customer service? (a) dirty hands with food (b) counting change wrongly (c) chatting on the phone (d) saying thank you
  34. 34.🔍 Which is the odd one out? (a) a tidy stall table (b) a clear price board (c) dirty hands with food (d) greeting with a smile
  35. 35.True or false: “counting change wrongly” is poor customer service. (a) False (b) True
  36. 36.🔍 Which is the odd one out? (a) giving correct change (b) saying thank you (c) listening to complaints (d) a sticky, messy table
  37. 37.True or false: “a sticky, messy table” is poor customer service. (a) False (b) True
  38. 38.😊 Good or poor customer service: arguing with a buyer? (a) poor service (b) good service
  39. 39.😊 Good or poor customer service: greeting with a smile? (a) poor service (b) good service
  40. 40.True or false: “hiding the prices” is good customer service. (a) False (b) True

Answer key

  1. ignoring a customer
  2. say sorry, add sugar
  3. True
  4. good service
  5. good service
  6. rude replies
  7. arguing with a buyer
  8. serving friends first
  9. listening to complaints
  10. poor service
  11. chatting on the phone
  12. listening to complaints
  13. False
  14. buyers come back
  15. poor service
  16. False
  17. True
  18. hiding the prices
  19. serve them in turn
  20. rude replies
  21. hiding the prices
  22. poor service
  23. False
  24. good service
  25. counting change wrongly
  26. good service
  27. good service
  28. poor service
  29. True
  30. False
  31. True
  32. a sticky, messy table
  33. saying thank you
  34. dirty hands with food
  35. True
  36. a sticky, messy table
  37. True
  38. poor service
  39. good service
  40. False

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